IT Operations Lead

IT Operations & End User Services:

• Own the day-to-day operation of Hamsa's internal IT environment across a globally distributed workforce.
• Deliver exceptional IT support for employees and contractors across endpoint devices, collaboration platforms, and enterprise applications.
• Manage hardware procurement, inventory, shipping, lifecycle management, and secure disposal.

Identity & Access Management:

• Administer identity platforms including Google Workspace, AWS IAM, SSO, MFA, and other enterprise applications.
• Implement least-privilege access models and role-based access controls.
• Partner with Security to improve identity governance and privileged access management.

Security, Compliance & Risk:

• Partner closely with Security, Compliance, and Legal to maintain secure IT operations aligned with SOC 2, ISO 27001, PCI DSS, and client security requirements.
• Ensure corporate IT controls support internal policies and external audit requirements.
• Participate in incident response, disaster recovery planning, and business continuity exercises.