IT Manager

IT Operations & Team Management:

• Lead and develop a distributed IT team operating across multiple time zones, ensuring consistent support coverage and service delivery.
• Own day-to-day IT operations, including hardware lifecycle management, software and endpoint provisioning, user support, and identity and access management.
• Serve as a hands-on technical resource, assisting with hardware deployments, provisioning, troubleshooting, and escalations.

Compliance & Security:

• Develop, implement, and enforce IT security policies and procedures aligned with HIPAA, SOC 2, and organizational security requirements.
• Ensure proper handling and protection of Protected Health Information (PHI) through strong access controls and endpoint security.
• Own identity and access management processes, including user provisioning, least-privilege access controls, and ongoing access reviews.

Leadership & Growth:

• Monitor and report on IT operational metrics, service levels, incidents, and trends to drive continuous improvement.
• Partner with Engineering, Security, Compliance, Human Resources, and business stakeholders to support organizational growth and technology needs.
• Provide leadership, mentorship, and professional development opportunities for team members.