Senior Customer Success Manager- Public Sector

Responsibilities:

• Partner with Public Sector customers to translate pre-sales command plans into clear, actionable objectives and guide effective platform use.
• Map and manage the customer journey, coaching on new GitLab use cases and DevSecOps best practices.
• Act as primary liaison coordinating responses to questions and escalations with Support, Product Management, Sales, and Professional Services.

Qualifications:

• Eligibility as a United States Person with background in Customer Success driving satisfaction and retention.
• Understanding of Git, branching strategies, software development lifecycle, and DevSecOps concepts.
• Strong project management, analytical, and communication skills to manage diverse customer portfolios.

Benefits:

• Flexible Paid Time Off, equity compensation, and employee stock purchase plan.
• Growth and development fund, parental leave, and home office support.
• Team Member Resource Groups and inclusive culture embracing AI as a core multiplier.