Senior Customer Success Engineer

Responsibilities:

• Act as a technical consultant during post-sales, providing product and best-practice guidance via Zoom and email.
• Partner with Customer Success Managers to implement GitLab use cases like source code management, CI/CD, and DevSecOps.
• Deliver enablement through webinars, labs, office hours, and on-demand engagements in a pooled model.

Requirements:

• Experience supporting GitLab use cases and enabling customers with in-depth guidance.
• Proficiency with DevSecOps tools and ability to translate capabilities into customer outcomes.
• Technical background in software development or systems engineering.

Benefits:

• Flexible Paid Time Off and team member resource groups.
• Equity compensation and Employee Stock Purchase Plan.
• Growth and development fund, parental leave, and home office support.