Senior Customer Success Architect
Remote regions
AustraliaBenefits
Unlimited PTO
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Role Overview:
- Serve as a strategic technical advisor to enterprise customers across APJ.
- Help customers connect GitLab's DevSecOps platform to their business goals.
- Build strong relationships and drive platform adoption and technical maturity.
What You'll Do:
- Partner with customers to translate pre-sales command plans into clear success plans.
- Guide customers on best practices for CI/CD, DevSecOps, and cloud architecture.
- Own a portfolio of enterprise customers and drive retention, expansion, and satisfaction.
What You'll Bring:
- Hands-on experience building and owning CI/CD pipelines end to end.
- Working knowledge of DevSecOps practices and Git workflows.
- Strong communication, stakeholder management, and organizational skills.
GitLab
GitLab provides the intelligent DevSecOps platform that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.