2 open remote positions
Veza is the identity security company, and identity and security teams use it to secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure.
The Support Specialist will assist in building, maintaining, and troubleshooting cloud and on-premises infrastructure environments used for customer demos and engineering testing. This role involves ensuring high availability, collaborating with presales and engineering teams, and implementing automation to enhance efficiency.
Assist in the next phase of Veza's growth as a Technical Support Engineer, working alongside builders from companies like Google and AWS. Provide nuanced technical and non-technical support, troubleshoot issues, and ensure resolution. Manage escalations to the engineering team, advocate for the customer, and create/share knowledge. Partner with cross-functional teams to drive positive customer outcomes and function as a subject matter expert for Veza products.