Principal Customer Success Manager
Benefits
Unlimited PTO
Similar Jobs
See allCustomer Success Manager, Enterprise (Fed/SLED)
Abnormal Security
US
Customer Success
Enterprise SaaS
Executive Relationship Management
Senior Customer Success Manager, Strategic (East)
Abnormal Security
US
Customer Success
Enterprise SaaS
Relationship Building
Manager, Customer Success (North America Enterprise)
Wrike
US
Customer Success
Account Management
Data Analysis
Enterprise Customer Success Manager
Teramind
LATAM
Customer Success
HubSpot
Relationship Management
Enterprise Director of Customer Success
1Password
North America
Customer Success
Enterprise Account Management
SaaS
Role Scope:
- Own a portfolio of 8-10 strategic enterprise customers, operating with a high-touch engagement model and engaging with C-level executives.
- Drive customer outcomes, value realization, and renewal predictability while managing risk and account health.
Core Responsibilities:
- Extreme Ownership of Customer Outcomes: Serve as the accountable leader for customer health, trajectory, and commercial posture.
- Executive Engagement: Build trusted advisor relationships with CIO, CISO, and senior stakeholders, delivering Executive Business Reviews.
- Value Realization: Build and govern multi-year Success Plans, translating product capabilities into quantified business impact.
Qualifications:
- 12+ years managing complex enterprise customers within SaaS or platform organizations.
- Demonstrated ownership of large, multi-threaded accounts with executive visibility and strong business acumen.
- Identity/Security domain experience is beneficial but not required.
Veza
Veza is a pioneer in identity security, providing an Access Graph platform to map identity ecosystems. Founded in 2020 and now part of ServiceNow, it offers the scale of an enterprise platform with the mission-driven focus of a security innovator.