Enterprise Success Manager

Responsibilities:

• Own a portfolio of high-ARR enterprise accounts and become a platform expert.
• Serve as the central point of contact for customers and internal teams.
• Develop success plans, generate excitement for new products, and optimize processes.

Required Experience:

• Minimum 5-10 years work experience with 3-5 years in Customer Success or related roles.
• Experience servicing large enterprise clients and influencing VP-level decision makers.
• Strong interpersonal, communication, and project management skills.

Preferred Experience:

• Background in high-growth startups and supporting employee benefits like student debt.
• Experience with CRMs like ChurnZero and management experience a plus.

EEOC:

• Candidly is an Equal Opportunity Employer, hiring based on qualifications and merit.
• Employment is conditioned on satisfactory background screening.