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Responsibilities:
- Create and own a Customer Success Plan for every assigned customer account, tied to their business objectives.
- Surface account risk before the customer does and resolve issues proactively.
- Identify multi-product cross-sell opportunities and partner with Sales for clean handoffs.
Qualifications:
- 10+ years in health plan operations, healthcare consulting, or healthcare technology/services.
- Deep knowledge of health plan operations, commercial fluency, and BPaaS or managed-services delivery experience.
- Technical fluency with enterprise-class core administration or payer platforms, including HealthEdge product experience.
Expectations:
- Within 90 days: complete account assessments, identify churn risks, and build working relationships with internal counterparts.
- At 12 months: achieve retention rate improvement, convert at-risk accounts to referenceable, and maintain audit-ready portfolio data.
Healthedge
HealthEdge provides healthcare technology solutions that help payers achieve customer outcomes, retain referenceable customers, and expand revenue. As a company, HealthEdge values accountability and cross-functional teamwork, with a focus on data integrity and proactive issue resolution.