Senior Manager, Customer Success
Benefits
Unlimited PTO
Similar Jobs
See allManager, Customer Success
ComputerCare
US
Customer Success Leadership
People Management
Product Knowledge
Manager, Strategic Services
Samsara
US
Customer Success
Account Management
Enterprise SaaS
Manager, Customer Success (North America Enterprise)
Wrike
US
Customer Success
Account Management
Data Analysis
Manager of Customer Success
Unknown
Canada
Customer Success
Account Management
Leadership
Customer Success Team Manager
Propelus
US
Customer Success
Team Leadership
Data Analysis
Role and Responsibilities:
- Lead and mentor a team of MM and Enterprise CSMs.
- Establish KPIs and drive Net Retention Rate (NRR).
- Identify expansion opportunities with Sales.
Qualifications:
- 5+ years in B2B SaaS Customer Success.
- 2+ years in people management.
- Proven ability to leverage data and manage risk.
Compensation and Perks:
- OTE of $150,000 to $180,000 plus equity.
- Flexible time off and 11 paid holidays.
- Health, wellness, and parental leave offerings.
Shopmonkey
Shopmonkey is the leading auto-repair shop software company, providing a cloud-based solution to help auto shops consolidate tools and streamline operations. Headquartered in Silicon Valley, the company has over 3500+ customers and was named #4 on Forbes' America's Best Startup Employers list.