Customer Success Manager

What You Will Do:

• Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
• Guide new customers through onboarding, configuration, and initial product adoption
• Monitor customer engagement and proactively identify adoption risks or opportunities

What We Are Looking For:

• 2+ years of experience in customer success, account management, or similar customer-facing role
• Strong communication and relationship-building skills
• Comfortable working with product usage data and customer health metrics

Nice to Have:

• Experience supporting mid-market or enterprise customers
• Familiarity with customer success platforms such as Gainsight, ChurnZero, or HubSpot
• Strong analytical skills and comfort working with customer metrics

Compensation and Benefits:

• Compensation determined based on experience and fit
• Remote-first working environment
• Professional development opportunities and benefits package