Serve as the primary point of contact for top customers, owning their outcomes end-to-end.
Build and execute success plans focused on implementation and adoption, getting customers live and active quickly.
Run trainings, onboarding sessions, and executive business reviews while monitoring health signals.

Cross-Functional Partnership:

Work cross-functionally with Sales, Engineering, and Leadership to improve the customer experience.
Act as the voice of the customer, synthesizing feedback and partnering with Product on feature requests.
Proactively flag insights, trends, and risks from your portfolio to inform broader business decisions.

Who We're Looking For:

5+ years of experience in Customer Success, Implementation, or Technical Account Management, ideally with mid-market accounts.
Strong project management skills and comfort managing 15 to 30 accounts in a B2B SaaS environment.
Highly organized, proactive, and comfortable with the intensity of a fast-moving early-stage startup.

Centralize

Centralize builds a relationship intelligence platform that redefines CRM in the AI era, helping companies navigate trust in complex deals. They have grown 5x in the last year, raised a Series A led by NEA, and are used by Webflow, Intercom, Brex, and others.

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