Customer Success Manager, Commercial

What you’ll do as a Customer Success Manager, Commercial at Vanta:

• Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and identify upsell opportunities.
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
• Act as the voice of the customer within Vanta, influencing strategy and product priorities to drive adoption and retention.

How to be successful in this role:

• Have 5+ years of experience in Customer Success at a SaaS company with high-level exposure to C-level executives.
• Provide top-notch account management through Quarterly Business Reviews, Health Check Ins, and Executive summaries.
• Possess technical competency to understand Vanta’s software and build strong relationships with highly technical customers.

What you can expect as a Vanta’n:

• Industry-competitive salary and equity, plus comprehensive medical, dental, and vision coverage.
• 16 weeks paid Parental Leave for all new parents, flexible PTO policy, and 11 company-paid holidays.
• Remote workspace, internet, and cellphone stipend, plus commuter benefits for team members in SF and NYC offices.