Customer Success Manager - Mid Market

About the Role:

• Take ownership of a portfolio of clients, creating a quarterly success strategy to identify churn risks and drive revenue.
• Build strong relationships, use empathy to become a trusted advisor on practice management best practices.
• Manage renewals, monitor customer health, and advocate for customers across Product, Sales, and Support.

About You:

• Based in the US/Canada, comfortable working autonomously in a remote role with occasional travel (5-10%).
• Experience in B2B SaaS enablement (Success, Services, Consulting, Training, Account Management) with a track record of success.
• Strategic thinker who enjoys carrying a target and continuously looking for better ways to serve customers.

Why Join Us:

• Gain global experience across the USA, Australia, New Zealand, UK, Canada, and the Philippines.
• Excellent benefits including flexible PTO, company paid medical/dental/vision, 401(k) match, and up to 8 weeks paid parental leave.
• Work with a high-performing, collaborative team that invests in development and promotes from within.