Own your book of business: Manage 45–55 mid-market accounts, driving adoption, retention, and growth across your portfolio.
Champion customer outcomes: Understand each customer’s business goals and connect product adoption to measurable results and ROI.
Lead commercial conversations: Own renewal and expansion discussions end-to-end, collaborating with Sales, Legal, and leadership as needed.

What We're Looking For:

2–4 years of experience in Customer Success, Account Management, or similar SaaS role with proven success managing a high-volume portfolio.
Strong commercial acumen in renewal negotiations and balancing customer advocacy with business goals.
Exceptional communication skills, from admins to C-suite, with a strategic, customer-centric mindset.

Why Join Us:

Flexible Time Off: Flexible vacation days plus quarterly mental health days to recharge.
Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% for dependents.
Annual Stipends: Dedicated funds for professional development and caretaking, plus work anniversary bonuses and a 401(k) plan.

CaptivateIQ

CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, it empowers high-growth companies like Netflix, Figma, and Stripe and is on a fast-growing team committed to solving complex sales performance problems.

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