Scale Customer Success Manager

Accountabilities:

• Manage a portfolio of new and existing customers, ensuring smooth transitions from sales through onboarding and ongoing Customer Success.
• Understand customer objectives, requirements, workflows, and stakeholders, translating insights into success strategies.
• Proactively manage customer accounts using a combination of scaled and high-touch activities.

Requirements:

• 2+ years of experience in a remote scaled implementation, Account Management, Customer Success, or similar customer-facing role.
• Demonstrated track record of upselling, account expansion, renewals, or customer growth.
• Strong operational and analytical capabilities, with confidence using customer data to prioritize activities.

Benefits:

• Remote work flexibility with opportunities to balance professional responsibilities with personal priorities.
• Monthly wellness allowance for eligible wellbeing expenses.
• Extended paid parental leave and extra paid day off on your birthday.