Enterprise Customer Success Manager

What You'll Do:

• Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
• Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
• Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities

What We're Looking For:

• 6+ years in Enterprise Customer Success at a SaaS or AI company with measurable impact on adoption, NRR, or customer satisfaction
• Owned the full customer lifecycle for large, complex accounts and can speak specifically to what moved the needle
• Equally fluent in technical workflow conversations with power users and ROI conversations with executive sponsors

Benefits:

• Health, dental, and vision insurance for you and your dependents
• Flexible paid time off and company holidays
• 401(k), paid parental leave, commuter benefits, and home office stipend