Source Job

• Own a portfolio of Mid-Market accounts across onboarding, adoption, expansion, and renewal.
• Design enablement programs and lead business reviews that tie Scribe's impact to customer outcomes.
• Partner with Sales, Product, Marketing, and Support to surface expansion opportunities and flag risk early.

Scribe builds a Specialized Intelligence platform that captures how work happens; over 94% of the Fortune 500 use it. Founded in 2019, they've grown to 7 million users, 600,000 businesses, and a $1B valuation with leading investor backing.

• Own the success, retention, renewal, and growth of a portfolio of enterprise customers.
• Build trusted relationships with executive sponsors and become a strategic advisor.
• Use AI-powered platforms to monitor customer health, predict risk, and scale your impact.

OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.

• Drive adoption, value realization, and renewal by partnering with customers to transition to high-volume production using AI-native data tools.
• Monitor technical health and risk by tracking adoption metrics and identifying early signs of friction to prevent churn.
• Deliver consultative value reviews during QBRs, translating technical complexity into business outcomes for executives.

Prophecy is the leader in AI-native data preparation and analysis, helping enterprises turn data chaos into reliable insights. The company fosters a diverse and inclusive culture where employees can excel and have ownership over their projects.

• Drive adoption and strategic alignment with global enterprise customers to ensure measurable ROI.
• Own renewal and growth strategies, mitigating churn and identifying expansion opportunities.
• Operationalize Customer Success processes for scale, building executive relationships and leading EBRs.

6sense provides a predictive analytics platform that helps B2B companies identify buying intent with 85% accuracy. The company fosters a growth-driven culture with a focus on employee well-being, collaboration, and continuous learning.

• Own the success of Prospyr's largest enterprise customers by driving adoption, retention, and expansion.
• Build deep relationships with customer stakeholders and serve as the primary point of contact for strategic accounts.
• Proactively identify risks and opportunities, collaborating with internal teams to ensure customer value and growth.

Prospyr provides a comprehensive platform for healthcare and medical aesthetics practices to manage their operations. The company is a growing SaaS organization with a focus on customer success and innovation.

• Manage a portfolio of enterprise strategic customers as the primary relationship manager and trusted advisor.
• Drive product adoption, optimize operational workflows, and demonstrate measurable business outcomes.
• Collaborate cross-functionally with Sales, Product, and Engineering to ensure retention and identify expansion opportunities.

The hiring company is a SaaS platform serving enterprise customers in healthcare and related industries. It prioritizes strategic customer relationships and data-driven growth, with a focus on retention and expansion.

• Manage a portfolio of strategic enterprise customers as the primary Customer Success contact, driving adoption and value realization.
• Build relationships with executive stakeholders, lead success planning, and identify expansion opportunities aligned with customer goals.
• Partner with cross-functional teams to execute customer success initiatives and maintain accurate account health data in CRM platforms.

Varicent provides cutting-edge SaaS solutions for Sales Performance Management, empowering revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is a market leader trusted by global industry leaders like T-Mobile and ServiceNow, fostering a diverse, collaborative, and innovative team.

• Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
• Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
• Analyze customer data to provide proactive insights and lead executive business reviews.

Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.

• Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
• Own medium to large projects like building in-app onboarding experiences and live webinar series.
• Collaborate with customers to solve complex challenges and drive retention best practices.

Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.

• Manage one of our largest enterprise accounts, driving adoption and renewal.
• Design and execute scalable onboarding and training programs for clients.
• Use data-led insights to drive engagement and reduce churn.

Pencil is a SaaS company that uses Generative AI to transform advertising content creation. They aim to make AI accessible to both big brands and small businesses, fostering a culture of innovation and collaboration.

• Take full ownership of a portfolio of high-value US enterprise accounts, driving retention and expansion.
• Act as a trusted advisor to CISOs and compliance leaders, translating security insights into business outcomes.
• Lead complex multi-framework GRC transformation programs and shape playbooks for the CS org.

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors and trusted by over 4,000 organizations, Sprinto has a remote-first culture where ownership and impact are valued.

• Lead and scale the Customer Success organization, defining strategy and operating model across multiple product lines.
• Personally manage complex enterprise renewals and expansions, including negotiations and executive-level customer relationships.
• Leverage AI and automation to enhance customer insights, forecasting, and team productivity.

This company is a technology organization focused on customer success solutions within the SaaS and field service management space. They offer a collaborative and supportive team environment with opportunities for leadership growth and professional advancement.

• Own the post-implementation relationship for a portfolio of accounts, driving adoption, renewal, expansion, and advocacy.
• Build deep relationships with VP and C-level stakeholders, leading strategic business reviews that connect Spekit's impact to revenue goals.
• Collaborate cross-functionally to shape product and go-to-market strategy, while identifying expansion opportunities and managing escalations.

Spekit builds a context-aware experience with Sidekick, an execution layer that translates complex signals into in-flow coaching and automated workflows for revenue teams. Backed by over $60M from top venture firms and recognized as a Gartner Visionary, the company fosters a culture of innovation and collaboration, with a lean team focused on reimagining how people work in an AI-first world.

• Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion.
• Conduct regular meetings with key stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect platform capabilities to customer outcomes.
• Own GRR and NRR outcomes, proactively identify risk signals, and develop upsell and cross-sell opportunities.

Cleo provides an integration platform that helps businesses optimize supply chain and logistics processes. With over 4,000 clients and a 99% retention rate, the company fosters a culture of support and life-work balance.

• Drive customer retention and annual renewals through relationship building and value realization with enterprise accounts.
• Achieve adoption, expansion, and upsell targets by helping customers maximize use of the Pushpay platform.
• Manage a high volume of sales activities, including calls, emails, and full-cycle renewal processes from prospect to close.

Pushpay helps organizations and communities come together and stay connected through a suite of mobile apps, management software, and giving technology. The company has 550 teammates, supports over 10,000 customers, and has processed over $15 billion in charitable giving, with a culture that values diversity and inclusion.

• Own and grow a portfolio of strategic existing customers, driving retention and expansion.
• Work cross-functionally with Sales Development, Customer Success, and Marketing to generate leads.
• Maintain strong account planning, pipeline management, and consistently exceed revenue targets.

Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The company has a globally distributed team united by a culture of humility, curiosity, and collaboration.

• Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and growth while leading renewal and expansion conversations.
• Build multi-threaded relationships across personas from comp admins to C-suite, delivering compelling QBRs and executive briefings.
• Proactively identify risks, present accurate weekly forecasts, and serve as the voice of the customer with Product and Engineering teams.

CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, it empowers high-growth companies like Netflix, Figma, and Stripe and is on a fast-growing team committed to solving complex sales performance problems.

• Manage a portfolio of enterprise partners, serving as their trusted advisor and driving strategic account growth.
• Drive deep adoption of Plooto across firm leadership and client base to maximize platform value.
• Identify and close upsell and cross-sell opportunities while leading executive business reviews and expansion planning.

Plooto is a Canada-born fintech company that makes payments secure and stress-free for small and mid-sized businesses. The team values integrity, agility, and heart, and is scaling its operations.

• Own and grow a portfolio of Apryse's largest enterprise customers, ensuring long-term satisfaction and success.
• Develop and execute comprehensive account plans to identify expansion, cross-sell, and upsell opportunities.
• Build and maintain strong executive relationships and lead strategic business reviews to position Apryse as a digital transformation partner.

Apryse is the industry-leading provider of document software development (SDK) technology, powering applications from desktop to mobile. With a broad international portfolio and 25 million installs of their XODO app, they serve major companies like IBM and Microsoft, fostering a diverse and inclusive workplace.

• Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
• Guide new customers through onboarding, configuration, and initial product adoption
• Monitor customer engagement and proactively identify adoption risks or opportunities

CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from their data. They offer a remote-first culture with professional development opportunities and a supportive benefits package.