Own the success of Prospyr's largest enterprise customers by driving adoption, retention, and expansion.
Build deep relationships with customer stakeholders and serve as the primary point of contact for strategic accounts.
Proactively identify risks and opportunities, collaborating with internal teams to ensure customer value and growth.
Prospyr provides a comprehensive platform for healthcare and medical aesthetics practices to manage their operations. The company is a growing SaaS organization with a focus on customer success and innovation.
Manage a portfolio of strategic enterprise customers as the primary Customer Success contact, driving adoption and value realization.
Build relationships with executive stakeholders, lead success planning, and identify expansion opportunities aligned with customer goals.
Partner with cross-functional teams to execute customer success initiatives and maintain accurate account health data in CRM platforms.
Varicent provides cutting-edge SaaS solutions for Sales Performance Management, empowering revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is a market leader trusted by global industry leaders like T-Mobile and ServiceNow, fostering a diverse, collaborative, and innovative team.
Drive the success and growth of enterprise healthcare customers through strategic relationship management, product adoption, and operational excellence.
Serve as a trusted advisor to large organizations, helping them maximize the value of innovative software solutions.
Manage the complete post-sales customer lifecycle, including onboarding, training, support coordination, account management, and strategic guidance.
The partner company provides innovative software solutions for healthcare, helping providers improve patient experiences. They operate in a fast-paced, technology-driven environment with a focus on customer success.
Drive adoption and strategic alignment with global enterprise customers to ensure measurable ROI.
Own renewal and growth strategies, mitigating churn and identifying expansion opportunities.
Operationalize Customer Success processes for scale, building executive relationships and leading EBRs.
6sense provides a predictive analytics platform that helps B2B companies identify buying intent with 85% accuracy. The company fosters a growth-driven culture with a focus on employee well-being, collaboration, and continuous learning.
Own the post-sale relationship for a focused portfolio of high-value, high-complexity enterprise customers, serving as a strategic advisor and trusted operational partner.
Drive product adoption across complex, multi-workflow environments and develop customized success plans tied to customer operational KPIs.
Own renewal cycles and identify expansion opportunities, collaborating cross-functionally with Sales, Product, and Support.
Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting health systems, plans, and suppliers to help patients get life-saving products at home. They have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, and maintain a remote-first culture.
Manage Samsara's largest enterprise accounts to drive adoption and maximize long-term value from the platform.
Lead strategic customer engagements, define success plans, and orchestrate executive business reviews.
Influence internal roadmaps across Product, Finance, and Support to drive customer initiatives.
Samsara is a public company that provides a Connected Operations Cloud platform to help organizations leverage IoT data for safety, efficiency, and sustainability. The company has a global team and emphasizes a culture of customer success, long-term thinking, and inclusivity.
Own the success, retention, and growth of a portfolio of enterprise customers with complex organizational structures.
Build trusted relationships with executive sponsors and serve as a strategic advisor throughout the customer lifecycle.
Leverage AI-powered platforms to monitor customer health, predict churn, and uncover expansion opportunities.
OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, they hire based on merit and have world-class teams in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.
Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
Analyze customer data to provide proactive insights and lead executive business reviews.
Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.
Independently manage strategic customer relationships to ensure long-term value realization across mid-market and enterprise accounts.
Lead success planning, drive adoption, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.
Monitor account health using data-driven insights, proactively identify risks, and lead coordinated mitigation efforts.
Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, and the company is dedicated to an inclusive, diverse culture.
Own a portfolio of 8-10 strategic enterprise customers, driving customer outcomes and executive engagement.
Build and govern multi-year success plans, translating product capabilities into quantified business impact.
Ensure renewal predictability with no late-stage surprises, proactively identifying and mitigating risk.
Veza is a pioneer in identity security, providing an Access Graph platform to map identity ecosystems. Founded in 2020 and now part of ServiceNow, it offers the scale of an enterprise platform with the mission-driven focus of a security innovator.
Lead and manage the North America Enterprise Customer Success team, owning retention, expansion, and executive customer relationships.
Coach and develop a team of CSMs, partner with Sales, Product, and Support to ensure enterprise customers realize measurable value.
Champion an AI-driven approach, manage renewal forecasting, and identify at-risk accounts early to mitigate churn.
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated and operating in 64 countries. Headquartered in New York City, the company has been recognized as a best workplace by Inc Magazine and Crain's NY, and named to Fast Company's most innovative companies list.
Ensure customer success by driving full value realization of the platform.
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, with a diverse team making a global impact each day.
Lead product adoption and technical initiatives for enterprise customers, driving measurable business outcomes.
Build and maintain trusted relationships with senior stakeholders, managing executive reviews and risk mitigation.
Analyze product usage and customer data to identify optimization opportunities supporting renewals and expansion.
Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers. Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS with Forbes Cloud 100 honors.
Ensure ongoing success and value realization for enterprise customers using Resident Consultant services.
Define and execute long-term strategies to scale the team and support excellent service.
Hire, develop, and lead an inclusive, high-performing team while championing Samsara's cultural principles.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve safety, efficiency, and sustainability of physical operations. As a public company with a global team, they foster a culture of ownership, inclusion, and growth.
Foster deep, strategic partnerships with key enterprise clients to drive retention, success, and expansion.
Collaborate with Sales, Product, and Marketing to identify and capitalize on growth opportunities.
Lead executive-level QBRs and negotiate contracts to exceed renewal and expansion targets.
Quantum Metric is a digital analytics platform that helps organizations monitor, diagnose, and optimize digital customer journeys. The company is recognized as a best place to work, with a remote-first culture and a focus on diversity and employee development.
Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
Evolve customer onboarding strategy and communicate product changes to stakeholders.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.
Manage customer relationships throughout their lifecycle, ensuring high satisfaction, retention, and product adoption.
Negotiate contract renewals, identify expansion opportunities, and maintain high revenue retention rates.
Act as a customer advocate, perform periodic business reviews, and maintain account health dashboards.
NICE provides software solutions for customer experience, financial crime, and public safety, serving over 25,000 global businesses including 85 of the Fortune 100. With 8,500 employees across 30+ countries, the company fosters an innovative, fast-paced culture focused on AI, cloud, and digital leadership.
Lead post-sales service delivery and account governance for strategic enterprise customers.
Act as the primary customer advocate and manage escalations across engineering, product, and support teams.
Drive proactive risk management, customer adoption, and retention strategies for long-term success.
They provide enterprise technology solutions focused on data infrastructure, cloud ecosystems, and platform operations. The company operates with a fully distributed team, emphasizing innovation, collaboration, and meaningful impact.
Manage your portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion.
Set clients up for success by agreeing on success metrics and delivering quantified proof of value.
Provide technical and value support alongside Sales on new deals and expansions, including solution design and proof of concepts.
Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working. Based in Munich, the company is growing internationally and works with healthcare organizations across the US and Europe.
You own a portfolio of strategic enterprise customers, building trusted relationships with key stakeholders and driving product adoption.
You develop and execute customer success plans aligned to business objectives, ensuring measurable value and retention.
You conduct regular business reviews and lead executive-level conversations focused on outcomes and program performance.
Bugcrowd empowers organizations to stay ahead of threat actors by uniting collective ingenuity with a hacker community and AI-powered security platform. The company is backed by top investors and fosters a diverse, inclusive culture where team members range from musicians to adventure enthusiasts.