Own and deepen relationships with 5-10 enterprise healthcare customers, focusing on retention, expansion, and value creation.
Serve as a strategic advisor to C-suite and VP-level stakeholders, aligning solutions to financial, operational, and patient experience goals.
Develop comprehensive account strategies, lead QBRs, and drive cross-functional expansion initiatives.
Collectly is a fast-growing healthcare technology company transforming revenue cycle management through AI-driven automation. They are a team of owners who put the team first, are data-driven, and embrace challenges head-on.
Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
Analyze customer data to provide proactive insights and lead executive business reviews.
Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.
Own a portfolio of 8-10 strategic enterprise customers, driving customer outcomes and executive engagement.
Build and govern multi-year success plans, translating product capabilities into quantified business impact.
Ensure renewal predictability with no late-stage surprises, proactively identifying and mitigating risk.
Veza is a pioneer in identity security, providing an Access Graph platform to map identity ecosystems. Founded in 2020 and now part of ServiceNow, it offers the scale of an enterprise platform with the mission-driven focus of a security innovator.
Own the success of Prospyr's largest enterprise customers by driving adoption, retention, and expansion.
Build deep relationships with customer stakeholders and serve as the primary point of contact for strategic accounts.
Proactively identify risks and opportunities, collaborating with internal teams to ensure customer value and growth.
Prospyr provides a comprehensive platform for healthcare and medical aesthetics practices to manage their operations. The company is a growing SaaS organization with a focus on customer success and innovation.
Ensure ongoing success and value realization for enterprise customers using Resident Consultant services.
Define and execute long-term strategies to scale the team and support excellent service.
Hire, develop, and lead an inclusive, high-performing team while championing Samsara's cultural principles.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve safety, efficiency, and sustainability of physical operations. As a public company with a global team, they foster a culture of ownership, inclusion, and growth.
Own large-scale customer programs involving multiple business units and executive stakeholders.
Lead cross-functional initiatives by establishing governance and driving accountability.
Operate as the strategic point of contact for complex customer engagements, aligning competing priorities.
H1 is a healthcare data and AI company that provides a platform to inform doctor interactions globally. H1 offers a flexible, inclusive culture with opportunities to work with leading biotech and life sciences companies.
Own the success, retention, and growth of a portfolio of enterprise customers with complex organizational structures.
Build trusted relationships with executive sponsors and serve as a strategic advisor throughout the customer lifecycle.
Leverage AI-powered platforms to monitor customer health, predict churn, and uncover expansion opportunities.
OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, they hire based on merit and have world-class teams in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.
Independently manage strategic customer relationships to ensure long-term value realization across mid-market and enterprise accounts.
Lead success planning, drive adoption, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.
Monitor account health using data-driven insights, proactively identify risks, and lead coordinated mitigation efforts.
Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, and the company is dedicated to an inclusive, diverse culture.
Lead and manage the North America Enterprise Customer Success team, owning retention, expansion, and executive customer relationships.
Coach and develop a team of CSMs, partner with Sales, Product, and Support to ensure enterprise customers realize measurable value.
Champion an AI-driven approach, manage renewal forecasting, and identify at-risk accounts early to mitigate churn.
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated and operating in 64 countries. Headquartered in New York City, the company has been recognized as a best workplace by Inc Magazine and Crain's NY, and named to Fast Company's most innovative companies list.
Lead post-sales service delivery and account governance for strategic enterprise customers.
Act as the primary customer advocate and manage escalations across engineering, product, and support teams.
Drive proactive risk management, customer adoption, and retention strategies for long-term success.
They provide enterprise technology solutions focused on data infrastructure, cloud ecosystems, and platform operations. The company operates with a fully distributed team, emphasizing innovation, collaboration, and meaningful impact.
Manage a portfolio of strategic accounts, driving retention and growth through strong relationships.
Oversee contract renewals, pricing, and negotiations, identifying upsell and cross-sell opportunities.
Collaborate with sales and customer success to ensure a seamless customer experience.
Lightcast is a global leader in labor market insights, helping organizations understand and leverage workforce data. With offices in the US, UK, Europe, and India, the company values diversity and encourages authenticity.
Own the post-implementation relationship for a portfolio of accounts, driving adoption, renewal, expansion, and advocacy.
Build deep relationships with VP and C-level stakeholders, leading strategic business reviews that connect Spekit's impact to revenue goals.
Collaborate cross-functionally to shape product and go-to-market strategy, while identifying expansion opportunities and managing escalations.
Spekit builds a context-aware experience with Sidekick, an execution layer that translates complex signals into in-flow coaching and automated workflows for revenue teams. Backed by over $60M from top venture firms and recognized as a Gartner Visionary, the company fosters a culture of innovation and collaboration, with a lean team focused on reimagining how people work in an AI-first world.
Drive the success and growth of enterprise healthcare customers through strategic relationship management, product adoption, and operational excellence.
Serve as a trusted advisor to large organizations, helping them maximize the value of innovative software solutions.
Manage the complete post-sales customer lifecycle, including onboarding, training, support coordination, account management, and strategic guidance.
The partner company provides innovative software solutions for healthcare, helping providers improve patient experiences. They operate in a fast-paced, technology-driven environment with a focus on customer success.
Manage Samsara's largest enterprise accounts to drive adoption and maximize long-term value from the platform.
Lead strategic customer engagements, define success plans, and orchestrate executive business reviews.
Influence internal roadmaps across Product, Finance, and Support to drive customer initiatives.
Samsara is a public company that provides a Connected Operations Cloud platform to help organizations leverage IoT data for safety, efficiency, and sustainability. The company has a global team and emphasizes a culture of customer success, long-term thinking, and inclusivity.
Ensure customer success by driving full value realization of the platform.
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, with a diverse team making a global impact each day.
Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and upsell opportunities.
Partner with Account Managers to drive renewal and expansion within your book of business.
Act as the voice of the customer within Vanta, influencing strategy and product priorities to drive adoption and retention.
Vanta provides a Trust Management Platform that helps businesses automate security monitoring and compliance for standards like SOC 2, HIPAA, and ISO 27001. Founded in 2018, Vanta has a kind and talented team and has experienced exponential growth.
Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
Define the strategic framework for core Customer Success metrics and drive executive reporting.
Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.
AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.
Take full ownership of a portfolio of high-value US enterprise accounts, driving retention and expansion.
Act as a trusted advisor to CISOs and compliance leaders, translating security insights into business outcomes.
Lead complex multi-framework GRC transformation programs and shape playbooks for the CS org.
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors and trusted by over 4,000 organizations, Sprinto has a remote-first culture where ownership and impact are valued.
Build trusted customer relationships and serve as a strategic advisor to understand goals and challenges.
Develop and manage customer success plans, monitor adoption and health, and demonstrate ROI.
Own the full renewal lifecycle including pricing, negotiation, and closing, while identifying upsell opportunities.
Lightcast is a global leader in labor market insights, providing data and analytics to drive economic prosperity and mobility. The company has offices in the US, UK, Europe, and India, and is committed to diversity and inclusion.