Senior Customer Success Manager

Job Brief:

• The Senior Customer Success Manager partners with our customers and owns the client relationship.
• They maintain and grow revenue while delivering high customer satisfaction.
• They are an outstanding relationship-builder with a strong customer success mindset.

Essential Functions & Responsibilities:

• Own the full customer lifecycle including onboarding, adoption, expansion, and renewals.
• Achieve retention, growth, and customer satisfaction goals.
• Collaborate with the new sales team and other internal teams to deploy new customers.

Minimum Qualifications:

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in high-volume account management or customer success in digital media, e-commerce, technology platforms, or SaaS.
• Proven ability to manage and grow a large book of business and share best practices.