Senior Service Account Manager

Role Overview:

• Manage complex post-sales relationships for enterprise accounts, maximizing customer value.
• Act as a trusted advisor aligning customer objectives with internal teams.
• Shape proactive service strategies to drive adoption and growth.

Key Responsibilities:

• Lead service delivery, account governance, and executive stakeholder relationships.
• Coordinate cross-functional responses during escalations and critical incidents.
• Gather feedback and influence product improvements based on customer needs.

Requirements:

• 6+ years in enterprise account management or customer-facing technology roles.
• Strong understanding of IT environments, cloud ecosystems, and data infrastructure.
• Excellent communication, negotiation, and problem-solving skills.