Senior Customer Success Manager

Role Overview:

• Manage a portfolio of strategic enterprise customers within the Platinum Advantage Program.
• Report to the Manager, Customer Success - Strategic and partner with executive stakeholders, business leaders, and technical teams.

What You Will Be Doing:

• Own the customer lifecycle, lead success planning, and drive product adoption and value realization.
• Identify expansion opportunities and maintain accurate customer health information in CRM systems.

What You Bring:

• Experience managing enterprise customer relationships in a SaaS environment.
• Ability to lead executive conversations and connect business objectives to technology solutions.
• Strong project coordination and stakeholder management skills.

Success Outcomes:

• Within 90 days: Build understanding of Varicent solutions and establish relationships with customers and stakeholders.
• Within 6 months: Independently manage strategic relationships and demonstrate progress in adoption and retention.
• Within 12 months: Serve as a strategic advisor and show measurable impact on retention and expansion.