Senior CX Manager

Key Responsibilities:

• Serve as the primary senior technical advisor for enterprise accounts, leading product adoption and complex technical initiatives.
• Build trusted relationships with executive stakeholders, manage executive business reviews, and drive risk mitigation.
• Analyze product usage and customer data to identify optimization opportunities and support renewals and expansion.

Requirements:

• 7–10+ years of experience in Technical Account Management, Customer Success, or similar roles within a SaaS environment.
• Proven track record of managing complex technical initiatives for enterprise customers with strong technical acumen.
• Executive-level communication skills and ability to align technical solutions to strategic business outcomes.

About Talkdesk:

• Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers.
• Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS.
• Talkdesk offers uncapped PTO, comprehensive health benefits, and a 401(k) plan.