Technical Account Manager

About the role:

• Technical Account Managers own the customer success journey from signed contract through full operational adoption.
• This is a hybrid role combining customer success and technical account leadership.
• You are accountable for retention, adoption, and expansion by being the trusted bridge between Ambient's AI platform and customers' teams.

What you'll do:

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
• Lead customers through deployment, onboarding, testing, training, and operational rollout.
• Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals and success criteria.

What you'll bring:

• 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, or Customer Success.
• Experience managing multi-stakeholder programs in enterprise environments.
• Strong problem-solving skills and sound judgment in ambiguous situations.

Why join us:

• We are creating an entirely new category within a 180+ billion-dollar physical security industry.
• We partner with an incredible customer roster of F500 companies.
• Regular Full-time employees receive stock options and comprehensive health benefits.