Own the technical relationship for a portfolio of enterprise accounts, guiding onboarding, integration, and adoption.
Manage project plans, escalate risks, and drive implementations across customer, engineering, and product teams.
Become a deep product expert, troubleshoot issues, and collaborate cross-functionally to ensure customer success and expansion.
Geordie is building the platform enterprises rely on to govern their AI agents safely. As a fast-growing startup, they value solving what matters, building through iteration, and fostering a kind yet challenging culture.
Lead product adoption and technical initiatives for enterprise customers, driving measurable business outcomes.
Build and maintain trusted relationships with senior stakeholders, managing executive reviews and risk mitigation.
Analyze product usage and customer data to identify optimization opportunities supporting renewals and expansion.
Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers. Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS with Forbes Cloud 100 honors.
Own the customer program end-to-end from onboarding through adoption, driving accountability across teams and ensuring nothing falls through the cracks.
Build strong customer relationships, deliver value, and provide proactive status updates without "checking on it".
Engage credibly with technical stakeholders on SRE, cloud, and security matters while coordinating complex multi-team deliverables.
Ciroos is a seed-stage AI startup that provides an AI SRE Teammate to empower SREs. They have raised $21M and are headquartered in Pleasanton, CA with teams in India, operating with a culture of speed and no bureaucracy.
Serve as the dedicated technical advisor for Cyara's global top 20 strategic accounts, building deep knowledge of customer business goals and CX architecture.
Develop technical success plans, lead roadmap discussions, and recommend testing and monitoring strategies across voice, digital, and conversational AI channels.
Own complex technical escalations, coordinate with internal teams, and proactively identify risks to ensure durable customer confidence.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice and digital channels. They are a growing company with a global team that values curiosity, collaboration, and continuous learning, fostering an inclusive culture.
Own strategic, high-ARR accounts as senior relationship owner and trusted advisor to security and engineering leadership.
Orchestrate cross-functional teams to align the platform with enterprise security outcomes and drive adoption and retention.
Proactively manage risk, coordinate escalations, and provide consultative guidance on AppSec strategy.
Endor Labs builds the Application Security platform for the software development revolution, helping teams identify and prioritize critical risks in their software estate. The company is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures, and is trusted by companies of all sizes.
Independently manage strategic customer relationships to ensure long-term value realization across mid-market and enterprise accounts.
Lead success planning, drive adoption, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.
Monitor account health using data-driven insights, proactively identify risks, and lead coordinated mitigation efforts.
Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, and the company is dedicated to an inclusive, diverse culture.
Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and upsell opportunities.
Partner with Account Managers to drive renewal and expansion within your book of business.
Act as the voice of the customer within Vanta, influencing strategy and product priorities to drive adoption and retention.
Vanta provides a Trust Management Platform that helps businesses automate security monitoring and compliance for standards like SOC 2, HIPAA, and ISO 27001. Founded in 2018, Vanta has a kind and talented team and has experienced exponential growth.
Own full sales strategy and execution for defined territory, driving new customer acquisition and expansion revenue.
Work closely with Sales Engineering to build business cases and demonstrate value at all levels.
Close deals through world-class planning and preparation and consultative problem-solving.
Ambient.ai creates an AI-powered physical security platform that integrates with existing cameras and access control systems. Founded in 2017 and backed by top venture firms, the company has doubled new ARR and ranked #71 on Forbes best startup employers list, fostering a fast-paced culture.
Ensure ongoing success and value realization for enterprise customers using Resident Consultant services.
Define and execute long-term strategies to scale the team and support excellent service.
Hire, develop, and lead an inclusive, high-performing team while championing Samsara's cultural principles.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve safety, efficiency, and sustainability of physical operations. As a public company with a global team, they foster a culture of ownership, inclusion, and growth.
Lead post-sales service delivery and account governance for strategic enterprise customers.
Act as the primary customer advocate and manage escalations across engineering, product, and support teams.
Drive proactive risk management, customer adoption, and retention strategies for long-term success.
They provide enterprise technology solutions focused on data infrastructure, cloud ecosystems, and platform operations. The company operates with a fully distributed team, emphasizing innovation, collaboration, and meaningful impact.
Partner with top customers to drive safety, efficiency, and sustainability using IoT solutions.
Orchestrate executive reviews and workshops to align goals and optimize operations.
Collaborate cross-functionally with Sales, Support, and Product teams to deliver customer success.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data to improve safety, efficiency, and sustainability. As a recently public company, Samsara fosters a culture of innovation and collaboration, supporting a globally distributed team with a focus on long-term impact.
Work directly with customers to provide cost intelligence observations and advise on their cost intelligence and AI ROI journey.
Mentor and train fellow TAMs while leading strategic customer segment onboarding and implementation initiatives.
Build and monitor customer adoption metrics, conduct executive business reviews, and champion the customer voice within product and engineering teams.
Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. They custom-curate Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.
Manage a portfolio of multiple projects, overseeing deliverables and proactively identifying risks.
Serve as the primary escalation point and ensure alignment across internal and external teams.
Contribute to scale efforts by establishing and improving implementation management processes and best practices.
Trunk Tools is an AI company revolutionizing the construction industry by embedding intelligent automation into field operations. With 100+ employees and $70M in funding from top-tier investors, they are scaling fast and entering a period of hypergrowth.
Build strong, consultative relationships with customers to drive platform adoption and ensure products exceed client needs.
Onboard and train customers, develop modular learning paths, and collaborate with product teams to translate feedback into actionable insights.
Monitor account health metrics, intervene early with at-risk accounts, and assist in creating case studies and public-facing content.
Geotab is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage fleets. The company is a certified 'Great Place to Work' with a diverse team and a fast-paced, inclusive culture.
Manage a portfolio of enterprise customers throughout their post-sales journey.
Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
Identify growth opportunities and partner with Account Managers to support expansion conversations.
Cloudinary is an Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The company has a globally distributed team with a culture rooted in humility, curiosity, and collaboration.
Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.
Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.
Manage a portfolio of customer accounts ensuring satisfaction, retention, and growth through value realization and strategic success plans.
Drive adoption of platform features, identify upsell opportunities, and serve as a trusted advisor to executive stakeholders.
Collaborate with internal teams to mitigate risks, address customer needs, and deliver scalable solutions.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, fostering a culture of innovation and security.
Own the technical arc of complex enterprise accounts, including agent architecture, integration blueprint, and adoption roadmap.
Author Technical Success Plans, run recurring technical business reviews, and drive metric-based outcomes.
Mentor Customer Architects, lead playbook development, and raise the bar for the entire function.
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency and lower costs with scalable AI solutions.
Lead and manage the North America Enterprise Customer Success team, owning retention, expansion, and executive customer relationships.
Coach and develop a team of CSMs, partner with Sales, Product, and Support to ensure enterprise customers realize measurable value.
Champion an AI-driven approach, manage renewal forecasting, and identify at-risk accounts early to mitigate churn.
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated and operating in 64 countries. Headquartered in New York City, the company has been recognized as a best workplace by Inc Magazine and Crain's NY, and named to Fast Company's most innovative companies list.
Own the customer operating cadence from pilot kickoff through deployment, adoption, and final decision.
Coordinate stakeholders across customers, GTM, Product, Engineering, Security, and Legal for successful implementations.
Triage issues, drive accountability, and ensure structured feedback loops to Product and Engineering.
Tech Holding is a full-service consulting firm delivering predictable outcomes and high-quality solutions. Our team has senior experience from startups to Fortune 50 firms, emphasizing expertise, integrity, transparency, and dependability.