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Compliance
Account Architecture:
- Design end-to-end agent architecture across channels like chat, email, voice, SMS, and in-app.
- Set guardrail, governance, and observability architecture for compliance and risk.
- Own quality sign-off before deployment to production.
Technical Success Planning:
- Author and maintain a Technical Success Plan per account with current and target-state architecture.
- Define measurement model covering containment, resolution rate, CSAT, and deflection economics.
- Run recurring technical business reviews with customer leadership.
Adoption & Technical Expansion:
- Own technical expansion path from chat to voice to employee-facing across new intents and regions.
- Identify expansion opportunities from technical reality and size work honestly.
- Anticipate and roadmap around peak-event volume and system migrations.
Netomi
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency and lower costs with scalable AI solutions.