Source Job

Global

  • Own the technical arc of complex enterprise accounts, including agent architecture, integration blueprint, and adoption roadmap.
  • Author Technical Success Plans, run recurring technical business reviews, and drive metric-based outcomes.
  • Mentor Customer Architects, lead playbook development, and raise the bar for the entire function.

Solutions Architecture Technical Account Management Enterprise Security Integration Architecture

20 jobs similar to Senior Customer Architect

Jobs ranked by similarity.

$170,000–$240,000/yr
US

  • Serve as the primary strategic technical advisor for assigned Enterprise customers, owning architecture and technical strategy.
  • Lead architecture review workshops and guide design and implementation choices across connectors, APIs, and agent workflows.
  • Productionize advanced customer workflows by defining evals, governance, observability, and production-readiness requirements.

Glean is a Work AI platform that provides intelligent enterprise search, AI assistants, and AI agents to help organizations work smarter. With over 1,000 employees across 25 countries, Glean is recognized as one of the most innovative AI companies and fosters a diverse, inclusive culture.

US

  • Act as the primary technical liaison between customers and internal Product, Engineering, and Support teams.
  • Design and refine platform configurations to align with customer workflows and compliance requirements.
  • Lead technical escalations and manage customer enablement programs.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through a fair and efficient process. It supports remote-first work environments and focuses on roles in technology and other industries.

Global

  • Design end-to-end AI architectures for enterprise systems, including copilots, RAG, conversational AI, and multi-agent systems.
  • Build AI-ready data layers with vector stores, knowledge graphs, and RAG pipelines, integrating with ERP, CRM, and other systems via APIs.
  • Drive AI adoption across the software development lifecycle, providing technical leadership and mentoring to teams.

Altamira is a software development outsourcing company that provides solutions to drive client growth and productivity. The company has service delivery teams in Slovakia, Ukraine, and the Middle East and fosters a fully remote, freelance-friendly culture.

  • Hold design authority over NX1 deployment patterns at a major financial institution, attending architecture review boards and security reviews.
  • Identify and qualify expansion opportunities by recognizing the customer's next workloads before they are fully articulated.
  • Produce high-quality design documents that hold up to hostile review boards and serve as the technical escalation point.

NexusOne provides a converged data platform for the AI era, built on an open-source foundation and designed to unify data across mainframes, data lakes, warehouses, and streaming systems. The company is 100+ people across the US and India, headquartered in Atlanta, and is backed by Insight Partners, tripling revenue year over year.

Europe

  • Run technical discovery workshops with enterprise clients to translate needs into product requirements.
  • Design end-to-end integration architecture including hosted and on-premise scenarios.
  • Drive procurement, security questionnaires, and delivery oversight using existing compliance library.

Waniwani builds infrastructure to distribute insurance and banking products through AI assistants. It is an early-stage startup with an $8M seed round, working with large European financial institutions.

$192,000–$260,000/yr
US Unlimited PTO

  • Lead and define overall architecture, data, and cloud strategy for largest client accounts.
  • Confidently engage with C-level executives to align strategic objectives with Celonis technical strategy.
  • Drive innovation by identifying solutions using emergent technologies like Agentic AI.

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world's fastest-growing enterprise SaaS companies, we have more than 20 offices worldwide.

US

  • Define and drive the technical architecture for AI, data, and platform initiatives supporting Anomali's product strategy.
  • Translate product strategy and customer outcomes into scalable architecture and implementation plans, balancing near-term delivery with long-term maintainability.
  • Partner closely with Product Management, Engineering, Data Science, and UX to ensure technical decisions align with the five-level maturity model.

Anomali delivers the first Intelligence-Native Agentic SOC Platform, unifying a security data lake, threat intelligence, and agentic AI into a single experience. The company is headquartered in Silicon Valley and fosters a culture of innovation and security.

US

  • Own strategic, high-ARR accounts as senior relationship owner and trusted advisor to security and engineering leadership.
  • Orchestrate cross-functional teams to align the platform with enterprise security outcomes and drive adoption and retention.
  • Proactively manage risk, coordinate escalations, and provide consultative guidance on AppSec strategy.

Endor Labs builds the Application Security platform for the software development revolution, helping teams identify and prioritize critical risks in their software estate. The company is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures, and is trusted by companies of all sizes.

Argentina Colombia

  • Define and own the target-state enterprise architecture roadmap integrating AI and cloud paradigms.
  • Architect secure, scalable enterprise AI solutions including LLM integration, NLP, and RAG architectures.
  • Drive hybrid and multi-cloud strategies using IaC, event-driven architectures, and microservices.

AspenView Technology Partners specializes in creating high-performing, nearshore IT teams to help North American clients innovate faster. As a growing company, they are looking for exceptional people to drive impactful change across industries.

US

  • Own the technical relationship for a portfolio of enterprise accounts, guiding onboarding, integration, and adoption.
  • Manage project plans, escalate risks, and drive implementations across customer, engineering, and product teams.
  • Become a deep product expert, troubleshoot issues, and collaborate cross-functionally to ensure customer success and expansion.

Geordie is building the platform enterprises rely on to govern their AI agents safely. As a fast-growing startup, they value solving what matters, building through iteration, and fostering a kind yet challenging culture.

EMEA

  • You will act as an advisory role helping customers establish a technical foundation on the ServiceNow Platform and design solutions that deliver outcomes.
  • Ensure customers use leading practices around instance strategy, technical governance, core data, integrations, and platform health.
  • Work with executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.

ServiceNow is a global market leader providing AI-enhanced cloud platform to over 8,100 customers, including 85% of the Fortune 500. Founded in 2004 by Fred Luddy, the company fosters a culture of innovation and purpose to make the world work better for everyone.

EMEA

  • Serve as a technical advisory role, helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.
  • Ensure customers use leading practices around instance strategy, technical governance, core data, integrations, and technical health.
  • Work with customers across executive, platform owner, and development teams during the selling, structuring, and implementation of solutions.

ServiceNow is a global market leader providing an intelligent cloud-based platform that connects people, systems, and processes to empower organizations. It serves over 8,100 customers, including 85% of the Fortune 500, and fosters a culture of innovation and purpose to make the world work better for everyone.

$160,000–$195,000/yr
Unlimited PTO

  • Serve as trusted technical advisor to CTOs and engineering leadership, leading discovery and solution design.
  • Own technical narrative in pre-sales cycles including demos, POC scoping, and executive presentations.
  • Design integration architectures and hand off to Customer Success, surfacing insights to improve the platform.

Badge builds a platform for enterprise brands to create dynamic wallet experiences on Apple and Google Wallets, including loyalty cards and tickets. They are a fast-growing team backed by QED and Infinity, trusted by top-tier retailers and institutions, valuing sharp thinking and fast execution.

$250,000–$275,000/yr
US Unlimited PTO

  • Lead sophisticated multi-practice discovery sessions to align technology with business strategy.
  • Own solution architecture end-to-end for high-value opportunities, partnering with Account Executives and technical leaders.
  • Mentor CSAs and engineers in solution design, discovery methods, and consultative selling.

Myriad360 is a technology solutions provider that helps clients design and implement multi-domain enterprise solutions. They are consistently listed among Inc & Crain's "Best Places to Work" and foster an inclusive, transparent culture with an accessible executive team.

$150,000–$190,000/yr
US

  • Lead end-to-end delivery for complex enterprise implementations from discovery through launch.
  • Architect scalable, high-performance compensation models with strong data hygiene and maintainability.
  • Serve as the senior technical escalation point and shape best practices for implementation quality.

CaptivateIQ provides a platform for incentive compensation management. The company is a fast-paced, customer-focused environment with a collaborative culture, though its size is not specified.

Australia

  • Serve as the dedicated technical advisor for Cyara's global top 20 strategic accounts, building deep knowledge of customer business goals and CX architecture.
  • Develop technical success plans, lead roadmap discussions, and recommend testing and monitoring strategies across voice, digital, and conversational AI channels.
  • Own complex technical escalations, coordinate with internal teams, and proactively identify risks to ensure durable customer confidence.

Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice and digital channels. They are a growing company with a global team that values curiosity, collaboration, and continuous learning, fostering an inclusive culture.

North America

  • Own the end-to-end technical relationship with enterprise customers, translating business challenges into AI solutions on the Moveworks Platform.
  • Architect and deliver high-impact AI solutions, leveraging the Moveworks Platform and developing novel AI agent frameworks.
  • Design secure integrations between Moveworks and customer enterprise systems like ServiceNow, Workday, and Jira.

ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help 85% of the Fortune 500 work smarter. They have a large, global workforce and foster an AI-native culture where technology and talent are unstoppable.

LATAM

  • Design and deliver end-to-end Power Platform solutions, including Copilot Studio agents, ensuring seamless integration with Microsoft 365.
  • Establish governance frameworks and security architectures to ensure scalable, compliant enterprise deployments.
  • Lead client discovery workshops and produce clear technical deliverables to guide implementation.

Nimble Gravity is a team of outdoor enthusiasts, adrenaline seekers, and experienced growth hackers. We love solving hard problems and believe the right data can transform and propel growth for any organization.

North America

  • Partner with Sales to lead technical discovery, solution design, and customer validation for complex enterprise security challenges.
  • Deliver compelling virtual and in-person technical demonstrations and proof-of-value engagements.
  • Translate technical capabilities into measurable business outcomes and serve as a trusted advisor to executive stakeholders.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

US

  • Architect and prototype scalable, high-performance solutions using modern technologies like AI and machine learning.
  • Lead technical direction, mentoring engineering teams and partnering cross-functionally to align prototypes with business goals.
  • Communicate technical vision clearly to stakeholders and executive leadership, ensuring scalability in technical design.

Twilio shapes the future of communications with innovative solutions for hundreds of thousands of businesses, empowering millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, where diverse experiences drive global impact.