Source Job

• Own customer outcomes and ensure each customer receives value from Cyara's solutions throughout their lifecycle.
• Build adoption and value plans with customers to set a long-term vision for success and growth.
• Identify new opportunities within existing customer base and grow revenue through cross-sell and upsell.

Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across channels. They have a global team that values curiosity, collaboration, and continuous learning, with a culture centered on innovation and trust.

• Own the technical relationship for a portfolio of enterprise accounts, guiding onboarding, integration, and adoption.
• Manage project plans, escalate risks, and drive implementations across customer, engineering, and product teams.
• Become a deep product expert, troubleshoot issues, and collaborate cross-functionally to ensure customer success and expansion.

Geordie is building the platform enterprises rely on to govern their AI agents safely. As a fast-growing startup, they value solving what matters, building through iteration, and fostering a kind yet challenging culture.

• Own technical planning and setup end-to-end for new US customers and rollouts
• Own inbound customer & technical support for the US market, triaging and resolving issues
• Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards

Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.

• Become a foremost product expert on the Highspot platform and its integrations.
• Serve as primary technical point of contact for mid-to-upper market customers.
• Provide proactive technical guidance and best-practice recommendations, including AI-powered features.

Highspot is a sales enablement platform that helps companies increase sales productivity. They are committed to building breakthrough software and fostering an inclusive culture where employees feel a deep sense of belonging.

• Lead, coach, and develop a team of Technical Account Management leaders supporting mid-market to enterprise accounts across AMER, building a high-accountability operating rhythm with clear goals and KPIs.
• Use customer health signals, adoption data, and renewal timing to prioritize team efforts, intervene early, and drive consistent, high-quality customer engagement across onboarding, adoption, expansion, and renewal.
• Partner with Sales, Professional Services, Product, and other cross-functional teams to deliver a seamless customer experience, act as the voice of the customer internally, and build AI-driven workflows to scale team impact.

ClickUp builds an all-in-one productivity platform that unifies tasks, docs, chat, AI, and workflows to help teams move faster with less friction. It is an AI-native company with a global team, fostering a culture of ambition, grit, and passion for improving how people work.

• Manage a regional portfolio of customers with complex customer experience deployments, driving adoption and value realization.
• Establish technical standards and enablement frameworks to ensure consistency across partner-led implementations.
• Coach and enable partners by simplifying complex architectures and helping them deliver stronger customer experiences.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient candidate selection, and emphasize employee wellbeing and community engagement.

• Own enterprise customer relationships as the primary technical support partner for a portfolio of enterprise customers.
• Solve complex technical problems across NICE CXone and related applications, including routing, telephony, and APIs.
• Leverage AI-powered tools to accelerate investigations, gain customer insights, and drive proactive outcomes.

NICE develops software products used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, they are consistently recognized as an innovation powerhouse in AI, cloud, and digital.

• Serve as the trusted technical advisor for assigned accounts, understanding their business goals and how solutions support them.
• Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience and manage technical escalations.
• Conduct regular account reviews, monitor account health, and identify expansion opportunities based on customer needs.

AlertMedia helps organizations protect their people, operations, and brand through a modern Risk Intelligence and Response platform. Backed by Vista Equity Partners, the company has been named a Best Places to Work for 10 consecutive years and supports thousands of leading businesses globally.

• Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
• Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
• Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.

Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.

• Guide customers through implementation and API integrations as the primary technical advisor.
• Troubleshoot complex API and integration issues, collaborating with Engineering.
• Partner with Customer Success, Sales, and Product to optimize platform adoption and satisfaction.

We provide the world's easiest background check, simplifying trust for jobs, homes, and opportunities. We have raised over $127M and have been recognized by Deloitte Fast 50 for three years, with a culture of curiosity, collaboration, and high performance.

• Serve as a trusted technical advisor for SOC teams, guiding them through integrations and alert analysis.
• Manage a book of customer accounts as their primary technical point of contact, driving satisfaction and value.
• Advocate internally for customer needs and contribute to self-service documentation and enablement.

Dropzone's mission is to scale cybersecurity beyond human limits by augmenting security engineers with an army of AI specialists. They are a venture-backed, award-winning company disrupting the $200B+ cybersecurity market with a team experienced in cybersecurity, AI/ML, and SaaS.

• Act as a trusted advisor and primary interface between customers and NICE support organizations, managing escalations and driving resolution.
• Analyze support activity trends, ensure SLAs and CSAT are met, and recommend improvements to close gaps.
• Establish relationships with customer technical teams, lead root cause sessions, and advocate for customer requirements internally.

NICE is a global software company that provides AI-powered solutions for customer experience, financial crime, and public safety. With over 8,500 employees across 30+ countries, NICE fosters a fast-paced, collaborative, and creative environment where teams are comprised of the best of the best.

• Manage a portfolio of enterprise customers throughout their post-sales journey.
• Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
• Identify growth opportunities and partner with Account Managers to support expansion conversations.

Cloudinary is an Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The company has a globally distributed team with a culture rooted in humility, curiosity, and collaboration.

• Own strategic, high-ARR accounts as senior relationship owner and trusted advisor to security and engineering leadership.
• Orchestrate cross-functional teams to align the platform with enterprise security outcomes and drive adoption and retention.
• Proactively manage risk, coordinate escalations, and provide consultative guidance on AppSec strategy.

Endor Labs builds the Application Security platform for the software development revolution, helping teams identify and prioritize critical risks in their software estate. The company is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures, and is trusted by companies of all sizes.

• Own the end-to-end post-sales lifecycle for a portfolio of Enterprise or Commercial customers as the primary trusted advisor.
• Drive customer onboarding, adoption, and health while proactively identifying risks and expansion opportunities.
• Partner with internal teams and customers to optimize platform usage, resolve escalations, and influence product roadmap.

JumpCloud is the AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company has teams in over 15 countries and fosters a remote-first, fast-paced culture focused on innovation and human connection.

• Owns the AI services API contract, Desktop Intercept client, and integration roadmap end-to-end.
• Sets latency and cost budgets per service and holds the org to them.
• Prioritizes the integration roadmap by revenue impact and treats reliability and privacy as features.

TTEC Digital is an innovation group inside TTEC (NASDAQ: TTEC), building next-generation AI CX tools. The group moves like an early-stage startup with the scale of a company obsessed with customer experience since 1982.

• Build strong, consultative relationships with customers to drive platform adoption and ensure products exceed client needs.
• Onboard and train customers, develop modular learning paths, and collaborate with product teams to translate feedback into actionable insights.
• Monitor account health metrics, intervene early with at-risk accounts, and assist in creating case studies and public-facing content.

Geotab is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage fleets. The company is a certified 'Great Place to Work' with a diverse team and a fast-paced, inclusive culture.

• Own the technical success and optimization of a portfolio of customers, serving as their primary technical point of contact and trusted advisor.
• Analyze customer data to uncover trends, deliver actionable recommendations, and translate technical findings into business insights.
• Configure and optimize customer environments, manage integrations, and troubleshoot complex issues in collaboration with Product and Engineering.

Vic.ai is an autonomous accounting platform that helps organizations automate accounts payable and gain financial insights through AI. As a fast-growing AI company, Vic.ai fosters a culture of innovation, curiosity, and customer success.

• Build trusted relationships with key stakeholders across assigned mid-market and enterprise accounts, driving retention and expansion.
• Manage renewals end-to-end, starting conversations early and leading with value delivered, not contract terms.
• Partner with Technical Solutions Consultants to uncover growth opportunities and help customers evolve their testing strategy.

Cypress makes software testing faster and more reliable, improving the efficiency and quality of software development. With a fully remote team and a culture rooted in passion, collaboration, and curiosity, we serve 30,000+ organizations across 90+ countries.

• Provide day-to-day management to a team of OnePACS Technical Account Managers and Application Analysts.
• Drive team development, including hiring, onboarding, career development, and performance management.
• Lead, coach, and empower the TAM and AA teams to succeed and adopt best practices.

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software. The company values teamwork and offers flexible work arrangements, comprehensive benefits, and ownership opportunities.