Manager, Technical Account Managers

Responsibilities:

• Provide day-to-day management to a team of OnePACS Technical Account Managers and Application Analysts.
• Define key success criteria for technical client health by working with teams to create measurable health scores.
• Drive team development, including hiring, onboarding, career development, and performance management.
• Lead, coach, and empower the TAM and AA teams to succeed and adopt best practices.

Qualifications:

• Bachelor’s degree or equivalent combination of education and experience.
• Five years of leadership within a Global Customer Support/Technical Support organization.
• Five years of proven success working directly with customers within a technology company.
• Five years of experience as a Technical Account Manager for a PACS company, preferably OnePACS.

What We Offer:

• Comprehensive coverage including Medical, Dental, Vision, and 401(k) with employer match.
• Flexible work scheduling and generous PTO plan.
• Synthetic ownership eligibility and career development opportunities.