Manager, Technical Account Management

Team Leadership and Development:

• Lead, coach, and develop a team of Technical Account Management leaders supporting mid-market and enterprise accounts across AMER.
• Build a high-accountability operating rhythm with clear goals, performance expectations, coaching cadences, and KPI visibility.
• Ensure strong execution of the customer engagement process across onboarding, adoption, expansion, and renewal-risk moments.

Customer Strategy and Execution:

• Use customer health signals, adoption data, renewal timing, and account context to help the team prioritize and focus effort where it will have the greatest impact.
• Lead or contribute to renewal strategy reviews, deal reviews, and executive business reviews that connect customer activity to business value.
• Partner closely with Sales, Professional Services, Solutions, and Product teams to deliver a seamless customer experience and remove blockers quickly.

AI-Driven Process Improvement:

• Build and operationalize AI-driven workflows, agents, and automated playbooks that enable the team to cover more accounts at higher quality.
• Contribute domain expertise to scalable AI tools and processes that extend TAM best practices across the full customer base.
• Drive AI adoption within the team as a core performance expectation, ensuring every TAM leverages AI as a force multiplier in their daily motions.