Senior Manager, Technical Account Management

Ping Identity

Remote regions

US

Benefits

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Position Summary:

  • Lead and mentor a team of Technical Account Managers for strategic Elite customers.
  • Ensure successful deployment and optimization of Ping Identity portfolio.
  • Drive operational health, retention, and customer experience.

Key Responsibilities:

  • Define technical account management roadmap and scale processes.
  • Oversee architectural design reviews and risk assessments.
  • Act as escalation partner for high-impact customer issues.

Qualifications:

  • 10+ years in technical account management or related fields.
  • 5+ years of people management experience.
  • Deep knowledge of IAM principles and enterprise IT ecosystems.

Benefits:

  • Generous PTO and holiday schedule.
  • Parental leave and progressive healthcare options.
  • Retirement programs and education reimbursement.

Ping Identity

Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences for users worldwide. The company serves more than half of the Fortune 100, has global offices, and fosters a culture that respects individuality and champions every identity.

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