Director, Resident Engineering North America

Key Responsibilities:

• Lead and mentor a team of Resident Engineers dedicated to managing platforms for our top-tier customers.
• Act as the primary point of contact post-implementation, taking a critical role in issue management to expedite customer resolutions and ensure satisfaction.
• Foster a trusted advisor relationship with customer partners and executive sponsors, driving product adoption and ensuring the solution delivers full business value.

Qualifications:

• 4+ years of leading Services Teams engaged with top tier customers.
• 7+ years of experience in customer success within SaaS/Cyber Security organizations.
• Expert knowledge and experience in Identity and Access Management (IAM), Security, cloud architecture, as well as on-premise IT.