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Role Summary:
- Promote and drive platform adoption by collaborating with customers on measurable goals.
- Demonstrate proficiency in platform features, including advanced configurations and custom workflows.
- Onboard and train Altitude customers and partners.
Key Responsibilities:
- Continuously audit and refine documentation based on product changes and user feedback.
- Partner with Product Management to translate customer feedback into roadmap insights.
- Collaborate with Support, Product, BD, and Marketing to resolve issues and create content.
What You Bring:
- 3-5+ years in Customer Success or Account Management with enterprise clients.
- Experience with Salesforce and other CRM platforms.
- Strong technical competence in SaaS, GIS, and enterprise software.
Geotab
Geotab is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage fleets. The company is a certified 'Great Place to Work' with a diverse team and a fast-paced, inclusive culture.