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About You:
- 3+ years' experience in Customer Success or Technical Customer Success within a SaaS environment.
- Experience managing big enterprise customer relationships and supporting successful renewals.
- Technical aptitude with experience working with SaaS platforms: APIs, web technologies or cloud-based applications.
Responsibilities:
- Manage a portfolio of enterprise customers throughout their post-sales journey.
- Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
- Identify growth opportunities and partner with Account Managers to support expansion conversations.
Benefits:
- 100% sponsored medical, dental, and vision plans for employees & family.
- HSA company contribution and Matching 401k program.
- Robust vacation & wellness policy and annual development stipend.
Cloudinary
Cloudinary is an Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The company has a globally distributed team with a culture rooted in humility, curiosity, and collaboration.