Source Job

• Act as a trusted advisor to ensure customer happiness, platform adoption, and ROI.
• Build executive relationships and drive strategic account success plans.
• Collaborate with internal teams to mitigate risks and secure renewals and expansion.

Abnormal Security protects critical organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust the platform, which fosters a collaborative and security-focused culture.

• Manage a portfolio of customer accounts ensuring satisfaction, retention, and growth through value realization and strategic success plans.
• Drive adoption of platform features, identify upsell opportunities, and serve as a trusted advisor to executive stakeholders.
• Collaborate with internal teams to mitigate risks, address customer needs, and deliver scalable solutions.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, fostering a culture of innovation and security.

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
• Lead customers through deployment, onboarding, testing, training, and operational rollout
• Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals and measurable outcomes

Ambient.ai is the category creator and leader in Agentic Physical Security, using an AI-powered platform to integrate with existing security cameras and access control systems to unify monitoring, threat assessment, and response. Founded in 2017 and backed by Andreessen Horowitz and Y Combinator, the company has doubled new ARR, processes over 200M video hours daily, and was ranked #71 on Forbes' best startup employers list, fostering a culture where great people thrive.

• Serves as the client’s single point of contact and advocate for technical and security matters, building trusted relationships and understanding each client's environment and risk profile.
• Acts as a strategic security advisor, aligning managed services capabilities to business objectives, security priorities, and regulatory requirements.
• Owns the client health relationship, proactively monitoring service adoption and satisfaction, driving corrective action before issues impact renewal.

AHEAD builds platforms for digital business by weaving together cloud infrastructure, automation, and analytics. They prioritize creating a culture of belonging where all perspectives are valued and respected.

• Lead the Americas Customer Success team as the senior regional leader, accountable for retention, expansion, and product adoption.
• Build a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments.
• Partner with Sales leadership on coverage, renewal forecast, and expansion strategy while driving proactive adoption and value realization.

Semperis is a cybersecurity company focused on protecting identity infrastructure and ensuring resilience. The company is recognized as one of America's Fastest-Growing Cybersecurity Companies and a multi-year Inc. Best Workplace awardee, with a culture rooted in purpose, growth, and balance.

• Serve as a trusted advisor to industrial clients, driving adoption and satisfaction.
• Manage account health, retention, and churn risk while collaborating with sales and technical teams.
• Develop customer success plans and establish key relationships to achieve measurable business outcomes.

Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems that deliver water, power, and hospital services. They are a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.

• Own the technical customer relationship for a portfolio of strategic enterprise accounts, serving as a trusted advisor throughout the customer lifecycle.
• Build and execute tailored Customer Success Plans aligned to each customer's business objectives and technical priorities.
• Conduct health assessments, architecture reviews, and recovery readiness evaluations to drive customer value and resilience.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle with offices in more than 30 countries, it protects over 550,000 customers worldwide and fosters a collaborative culture focused on innovation and customer success.

• Own the end-to-end post-sales lifecycle for a portfolio of Enterprise or Commercial customers as the primary trusted advisor.
• Drive customer onboarding, adoption, and health while proactively identifying risks and expansion opportunities.
• Partner with internal teams and customers to optimize platform usage, resolve escalations, and influence product roadmap.

JumpCloud is the AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company has teams in over 15 countries and fosters a remote-first, fast-paced culture focused on innovation and human connection.

• Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.

We are the trusted source for open source, delivering hardened and secure builds. We are venture-backed and serve Fortune 500 enterprises and global industry leaders.

• Act as the primary technical contact and trusted advisor for enterprise SLED customers, leading product demonstrations and architecture-level discussions.
• Own and drive successful Proof of Value programs from discovery through close, defining success criteria and outcomes.
• Articulate the technical and business value of Abnormal's platform to security, email, and identity teams while educating sales executives and partners.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust their behavioral AI platform.

• Own the technical relationship for a portfolio of enterprise accounts, guiding onboarding, integration, and adoption.
• Manage project plans, escalate risks, and drive implementations across customer, engineering, and product teams.
• Become a deep product expert, troubleshoot issues, and collaborate cross-functionally to ensure customer success and expansion.

Geordie is building the platform enterprises rely on to govern their AI agents safely. As a fast-growing startup, they value solving what matters, building through iteration, and fostering a kind yet challenging culture.

• Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
• Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
• Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.

Horizon3.ai is a fast-growing remote cybersecurity company that provides the NodeZero autonomous penetration testing platform to help organizations proactively find and fix exploitable attack vectors. The company is a small startup team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.

• Serve as a trusted technical advisor for SOC teams, guiding them through integrations and alert analysis.
• Manage a book of customer accounts as their primary technical point of contact, driving satisfaction and value.
• Advocate internally for customer needs and contribute to self-service documentation and enablement.

Dropzone's mission is to scale cybersecurity beyond human limits by augmenting security engineers with an army of AI specialists. They are a venture-backed, award-winning company disrupting the $200B+ cybersecurity market with a team experienced in cybersecurity, AI/ML, and SaaS.

• Owns a book of Enterprise and Government customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic, business and technical engagement.
• Serves as the senior post-sales strategic, business and technical advisor for a portfolio of GitLab's most complex, highest-value enterprise and Government accounts.
• Translates ambiguous, high-stakes business outcomes into rigorous Customer Success Plans that are regularly reviewed with customer stakeholders.

GitLab is an intelligent orchestration platform for DevSecOps. More than 50 million registered users and 50% of the Fortune 100 trust GitLab to ship better, more secure software, and the company has a high-performance culture driven by values and continuous knowledge exchange.

• Build and foster executive-level trusted advisor relationships with customers’ IT, Engineering, and Support organizations.
• Guide customers on process, people, and change management best practices to drive adoption of real-time operations.
• Proactively identify risks to customer business goals and collaborate with sales to build mitigation plans.

PagerDuty is a leader in Digital Operations Management, helping organizations of all sizes deliver perfect digital experiences. With over 13,000 customers including 60 of the Fortune 100, the company fosters a culture of belonging and has been recognized as a Great Place to Work.

• Onboard and manage UpGuard customers, providing success plans, training sessions, and regular check-in calls to ensure they meet their goals.
• Monitor customer health and proactively intervene with education to help customers achieve the expected value from UpGuard.
• Advocate for customers by providing updates to internal teams on customer perspectives, risks, and expansion opportunities.

UpGuard is a cyber risk management company that provides a Cyber Risk Posture Management (CRPM) platform integrating security ratings, threat intel, and agentic AI to help organizations manage cyber risk. They are a rapidly growing global company with a US$75M Series C funding and a strong culture, certified as a Great Place to Work in multiple countries.

• Serve as technical advisor and strategic owner for enterprise accounts, driving adoption through demos, workshops, and troubleshooting.
• Own the full customer lifecycle from onboarding to expansion, partnering with developers to C-suite executives.
• Identify and scope expansion opportunities, lead executive reviews, and act as the voice of the customer internally.

Deepgram provides real-time APIs for speech-to-text, text-to-speech, and voice agents, underpinning the Voice AI economy. With over 200,000 developers and 1,300+ organizations, they've processed 50,000 years of audio and transcribed 1 trillion words, backed by a Series C from leading investors.

• Serve as strategic advisor to federal civilian, Department of Defense, and DIB customers, guiding NodeZero adoption and compliance with CMMC and FedRAMP.
• Partner with IT and security teams to interpret pentest results, prioritize remediation, and shape long-term offensive security strategy.
• Collaborate with sales and renewals teams to drive retention, expansion, and exceed revenue targets.

Horizon3.ai is a fast-growing cybersecurity company that provides autonomous pentesting through its NodeZero platform. The team is a fusion of former U.S. Special Operations cyber operators and startup engineers, committed to a culture of respect, collaboration, ownership, and results.

• Drive strategic success planning and engagement across enterprise, highly regulated, and public sector accounts, from onboarding through renewal.
• Partner with Customer Success Engineers to orchestrate a first-class onboarding experience and ensure customer use cases are delivered on time.
• Proactively identify risks, develop mitigation plans, and collaborate with Sales to deliver Executive Business Reviews and QBRs.

Tines powers some of the world's most important workflows with an intelligent workflow platform that applies AI, automation, and integration. Founded in 2018, the company is growing rapidly and serves diverse customers from startups to public companies, fostering a culture of simplicity, speed, and soundness.

• Drive technical projects from ideation to delivery, including managing complex schedules and removing roadblocks.
• Identify and operationalize metrics and KPIs to track progress and drive issue resolution.
• Drive effective communication and collaboration across multiple stakeholders with competing priorities.

We build an intelligent observability platform that empowers companies to gain insight into their complex systems. We are a global team of innovators dedicated to a diverse and inclusive culture.