Source Job

• Lead a team of Customer Success Engineers to drive measurable customer outcomes for Veeam Data Platform.
• Build scalable customer success engineering practices across onboarding, adoption, and renewal readiness.
• Act as a senior advisor and escalation point for strategic enterprise customers, ensuring resilience and value realization.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide.

• Configure customer accounts, customize backup policies, and facilitate onboarding to ensure smooth adoption of Veeam Data Platform.
• Identify migration opportunities, conduct success planning sessions, and align business outcomes with product adoption.
• Run recovery simulations, apply the Veeam Data Resilience Maturity Model, and deliver quarterly resilience reports.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide.

• Provide input to proposals and Statements of Work, and support delivery of consulting services.
• Manage project plans, schedules, communication, and resources for Veeam solutions.
• Deliver onsite knowledge transfer and analyze environments to guide optimal configurations.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide and fosters a culture of growth, learning, and impact.

• Provide input to the writing of proposals and Statements of Work.
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables.
• Assist with assessment and design of solutions.

Veeam is the Data and AI Trust Company, helping organizations secure and manage their data and AI. With over 550,000 customers and offices in 30+ countries, Veeam fosters a culture of growth and innovation.

• Partner with mid-market customers as a trusted technical advisor, delivering solution architecture and pre-sales engineering throughout the sales cycle.
• Lead complex sales engagements from discovery through technical validation, including proof-of-concept execution, driving successful outcomes.
• Apply expertise across enterprise infrastructure, data resilience, cloud platforms, and security to solve customer challenges and articulate technical value.

Veeam is a data and AI trust company that helps organizations secure and manage data resilience and security posture. Headquartered in Seattle with over 30 offices globally, they protect more than 550,000 customers worldwide.

• Own the end-to-end post-sales lifecycle for a portfolio of Enterprise or Commercial customers as the primary trusted advisor.
• Drive customer onboarding, adoption, and health while proactively identifying risks and expansion opportunities.
• Partner with internal teams and customers to optimize platform usage, resolve escalations, and influence product roadmap.

JumpCloud is the AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company has teams in over 15 countries and fosters a remote-first, fast-paced culture focused on innovation and human connection.

• Take ownership of assigned customer relationships and expand Axway’s footprint by maximizing upsell opportunities and minimizing churn.
• Establish and monitor KPIs like net revenue retention, deliver periodic reports, and maintain comprehensive customer success plans.
• Collaborate with internal teams and host customer business reviews to drive adoption and innovation.

Axway is a pioneer in enterprise integration, empowering organizations to achieve digital transformation with secure, mission-critical software. With 25 years of experience, a presence in 100 countries, 11,000+ customers, and over 1,400 professionals globally, they foster a culturally rich, globally connected community.

• Own strategic, high-ARR accounts as senior relationship owner and trusted advisor to security and engineering leadership.
• Orchestrate cross-functional teams to align the platform with enterprise security outcomes and drive adoption and retention.
• Proactively manage risk, coordinate escalations, and provide consultative guidance on AppSec strategy.

Endor Labs builds the Application Security platform for the software development revolution, helping teams identify and prioritize critical risks in their software estate. The company is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures, and is trusted by companies of all sizes.

• Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
• Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
• Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.

Horizon3.ai is a fast-growing remote cybersecurity company that provides the NodeZero autonomous penetration testing platform to help organizations proactively find and fix exploitable attack vectors. The company is a small startup team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.

• Serve as a trusted advisor to industrial clients, driving adoption and satisfaction.
• Manage account health, retention, and churn risk while collaborating with sales and technical teams.
• Develop customer success plans and establish key relationships to achieve measurable business outcomes.

Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems that deliver water, power, and hospital services. They are a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.

• Act as a trusted advisor to ensure customer happiness, platform adoption, and ROI.
• Build executive relationships and drive strategic account success plans.
• Collaborate with internal teams to mitigate risks and secure renewals and expansion.

Abnormal Security protects critical organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust the platform, which fosters a collaborative and security-focused culture.

• Manage a portfolio of customer accounts ensuring satisfaction, retention, and growth through value realization and strategic success plans.
• Drive adoption of platform features, identify upsell opportunities, and serve as a trusted advisor to executive stakeholders.
• Collaborate with internal teams to mitigate risks, address customer needs, and deliver scalable solutions.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, fostering a culture of innovation and security.

• Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
• Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
• Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.

Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.

• Drive strategic success planning and engagement across enterprise, highly regulated, and public sector accounts, from onboarding through renewal.
• Partner with Customer Success Engineers to orchestrate a first-class onboarding experience and ensure customer use cases are delivered on time.
• Proactively identify risks, develop mitigation plans, and collaborate with Sales to deliver Executive Business Reviews and QBRs.

Tines powers some of the world's most important workflows with an intelligent workflow platform that applies AI, automation, and integration. Founded in 2018, the company is growing rapidly and serves diverse customers from startups to public companies, fostering a culture of simplicity, speed, and soundness.

• Manage a portfolio of enterprise customers throughout their post-sales journey.
• Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
• Identify growth opportunities and partner with Account Managers to support expansion conversations.

Cloudinary is an Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The company has a globally distributed team with a culture rooted in humility, curiosity, and collaboration.

• Own the complete customer journey, from onboarding to renewal, for enterprise accounts.
• Drive customer value realization by aligning platform usage with engineering excellence and modernization goals.
• Act as a trusted advisor and lead executive-level conversations to ensure adoption and measurable outcomes.

The company provides a developer-focused platform that helps enterprises improve engineering efficiency and operational maturity. It is a remote-first organization with a fast-paced culture and a focus on customer success.

• Act as a technical expert handling complex customer challenges and leading strategic conversations.
• Analyze customer data to identify trends and risks, and act as the voice of the customer internally.
• Develop success plans and collaborate with cross-functional teams to drive business value.

Ping Identity provides an intelligent cloud identity platform for secure digital experiences. The company serves over half of the Fortune 100 and has a global workforce with a culture that champions individuality and digital freedom.

• Build and foster executive-level trusted advisor relationships with customers’ IT, Engineering, and Support organizations.
• Guide customers on process, people, and change management best practices to drive adoption of real-time operations.
• Proactively identify risks to customer business goals and collaborate with sales to build mitigation plans.

PagerDuty is a leader in Digital Operations Management, helping organizations of all sizes deliver perfect digital experiences. With over 13,000 customers including 60 of the Fortune 100, the company fosters a culture of belonging and has been recognized as a Great Place to Work.

• Lead the Americas Customer Success team as the senior regional leader, accountable for retention, expansion, and product adoption.
• Build a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments.
• Partner with Sales leadership on coverage, renewal forecast, and expansion strategy while driving proactive adoption and value realization.

Semperis is a cybersecurity company focused on protecting identity infrastructure and ensuring resilience. The company is recognized as one of America's Fastest-Growing Cybersecurity Companies and a multi-year Inc. Best Workplace awardee, with a culture rooted in purpose, growth, and balance.

• Onboard and manage UpGuard customers, providing success plans, training sessions, and regular check-in calls to ensure they meet their goals.
• Monitor customer health and proactively intervene with education to help customers achieve the expected value from UpGuard.
• Advocate for customers by providing updates to internal teams on customer perspectives, risks, and expansion opportunities.

UpGuard is a cyber risk management company that provides a Cyber Risk Posture Management (CRPM) platform integrating security ratings, threat intel, and agentic AI to help organizations manage cyber risk. They are a rapidly growing global company with a US$75M Series C funding and a strong culture, certified as a Great Place to Work in multiple countries.