Senior Principal Customer Success Manager

Key Responsibilities:

• Build and foster executive-level trusted advisor relationships with customers’ IT, Engineering, and Support organizations.
• Guide customers on process, people, and change management best practices to drive adoption of real-time operations.
• Proactively identify risks to customer business goals and collaborate with sales to build mitigation plans.

Basic Qualifications:

• 8-10 years of relevant customer-facing experience with a demonstrated track record of success.
• Proficiency in developing comprehensive business value ROI models to drive strategic decision-making.
• Strong understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring.

Preferred Qualifications:

• Strong consulting skills and proven results as a trusted advisor driving business value.
• Knowledge of PagerDuty products and platform features.
• Ability to drive effective C-level conversations and handle objections.