Source Job

• Partner with customers to translate desired business outcomes into actionable objectives and guide adoption of the GitLab platform.
• Act as the GitLab liaison for customer questions, escalations, and ensure retention and growth across a book of assigned customers.
• Build Customer Success Plans, program manage account escalations, and identify training opportunities to maximize customer satisfaction.

GitLab provides an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.

• Partner with U.S. government and public sector customers to translate pre-sales command plans into actionable objectives and guide DevSecOps adoption.
• Own a portfolio of accounts, driving adoption, retention, expansion, and satisfaction while coordinating with Support, Product Management, Sales, and Engineering.
• Stay current on GitLab product releases and apply project management skills to deliver customer success initiatives across multiple stakeholders.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI integration.

• Provide on-demand technical consultancy and solution guidance through Zoom and written channels to help customers solve issues and implement GitLab solutions.
• Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
• Partner with Account Executives and Renewals Managers to align technical recommendations to customer goals and account plans.

GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by AI and continuous knowledge exchange.

• Partner with customers to align with their desired business outcomes and enable them on existing use cases.
• Act as the GitLab liaison, collaborating with cross-functional teams to ensure customer success and satisfaction.
• Own a book of assigned customers, focusing on increasing adoption, retention, and growth.

GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With over 50 million registered users and trusted by more than 50% of the Fortune 100, GitLab has a high-performance, values-driven culture that embraces AI as a core productivity multiplier.

• Own and grow GitLab's enterprise relationships in the Singapore market, leading the full sales cycle from prospecting to long-term adoption.
• Use a consultative approach to understand complex customer needs, coordinate pre- and post-sales resources, and ensure successful deployments.
• Develop and execute account plans, manage pipeline and forecast, and partner with strategic channel partners to generate qualified opportunities.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance, all-remote culture driven by values and continuous knowledge exchange.

• Build and foster executive-level trusted advisor relationships with customers’ IT, Engineering, and Support organizations.
• Guide customers on process, people, and change management best practices to drive adoption of real-time operations.
• Proactively identify risks to customer business goals and collaborate with sales to build mitigation plans.

PagerDuty is a leader in Digital Operations Management, helping organizations of all sizes deliver perfect digital experiences. With over 13,000 customers including 60 of the Fortune 100, the company fosters a culture of belonging and has been recognized as a Great Place to Work.

• Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.

We are the trusted source for open source, delivering hardened and secure builds. We are venture-backed and serve Fortune 500 enterprises and global industry leaders.

• Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the directly responsible individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams across MENA to shape and execute account strategies that support new customer acquisition and expansion.

GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

• Become an expert on the platform and its integration into customer CI/CD pipelines, developer workflows, and AppSec programs.
• Run technical discovery, diagnose customer issues, and advise on solution design throughout the sales cycle.
• Own Proof-of-Value engagements end-to-end, from defining success criteria to configuring environments and delivering technical wins.

They build a leading application security platform that helps companies like Snowflake and Dropbox catch and fix code vulnerabilities without slowing down development. The company has grown to roughly 175 employees since 2017 and raised $100M in Series D funding, with a culture combining deep engineering credibility and developer-friendly products.

• Provide delivery leadership, mentorship, and escalation support within the Solutions Delivery Engineering team.
• Guide customers through onboarding, migration, configuration, and optimization of Sonatype products.
• Collaborate with cross-functional teams to solve challenges and deliver impactful outcomes.

Sonatype is the software supply chain security company, providing end-to-end software supply chain security solutions including proactive protection against malicious open source and enterprise grade SBOM management. Over 2,000 organizations, including 70% of the Fortune 100 and 15 million developers, trust Sonatype to optimize their software supply chains.

• Help customers install, migrate, configure, and adopt GitLab through technical delivery, training, and advisory services.
• Use a consultative approach to assess each customer's goals and identify ways to achieve their vision more effectively.
• Collaborate with GitLab Product and Engineering teams to support customer success and contribute improvements to GitLab features and processes.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million registered users and more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.

• Manage a portfolio of customer accounts ensuring satisfaction, retention, and growth through value realization and strategic success plans.
• Drive adoption of platform features, identify upsell opportunities, and serve as a trusted advisor to executive stakeholders.
• Collaborate with internal teams to mitigate risks, address customer needs, and deliver scalable solutions.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, fostering a culture of innovation and security.

• Drive strategic growth by leading GitLab's enterprise accounts across the Southeast and serving as a trusted technology advisor.
• Orchestrate winning sales strategies with cross-functional teams to deliver transformative AI-powered DevSecOps solutions.
• Build deep strategic partnerships by mastering customers' industry landscapes and aligning GitLab's platform with their long-term vision.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.

• Contribute production-quality code to GitLab's product, developing bug fixes, features, and integrations to resolve strategic customer challenges.
• Diagnose complex problems across GitLab product behavior, customer architecture, and AI adoption, coordinating cross-functional teams for resolution.
• Drive governed, measurable adoption of the GitLab Duo Agent Platform, creating reusable patterns and thought leadership.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With over 50 million registered users and trusted by more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI adoption.

• Design and automate infrastructure and deployment solutions to optimize software development and release processes.
• Implement CI/CD pipelines and automation tools to accelerate development cycles and ensure continuous integration and delivery.
• Collaborate with stakeholders and ensure system security, reliability, and efficiency through best practices and monitoring.

EXPANSIA is a defense technology platform delivering high-impact technologies and services to the U.S. Department of Defense. As a multi-entity enterprise, they focus on scalable growth, operational excellence, and long-term value creation.

• Own the complete customer journey, from onboarding to renewal, for enterprise accounts.
• Drive customer value realization by aligning platform usage with engineering excellence and modernization goals.
• Act as a trusted advisor and lead executive-level conversations to ensure adoption and measurable outcomes.

The company provides a developer-focused platform that helps enterprises improve engineering efficiency and operational maturity. It is a remote-first organization with a fast-paced culture and a focus on customer success.

• Act as a trusted advisor to ensure customer happiness, platform adoption, and ROI.
• Build executive relationships and drive strategic account success plans.
• Collaborate with internal teams to mitigate risks and secure renewals and expansion.

Abnormal Security protects critical organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust the platform, which fosters a collaborative and security-focused culture.

• Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
• Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
• Lead Customer Business Reviews and strategic touchpoints with both technical and non-technical stakeholders.

Sysdig is a cloud security company that created Falco, the open standard for cloud threat detection, and leads the cloud security market with runtime insights and open innovation. Trusted by over 60% of the Fortune 500, Sysdig is recognized as a Best Place to Work and one of Deloitte's fastest-growing companies.

• Lead strategic customer engagements to operationalize Atlassian's Strategy Collection for enterprise adoption.
• Provide executive advisory on strategy, architecture, governance, and transformation programs.
• Define reusable methodologies, maturity models, and field guidance to scale adoption across regions and teams.

Atlassian creates software products that help teams collaborate and unleash their potential. The company operates globally with a distributed-first culture, hiring in countries where it has legal entities, and values diversity and inclusion.

• Serve as the primary strategic technical advisor for assigned Enterprise customers, owning architecture and technical strategy.
• Lead architecture review workshops and guide design and implementation choices across connectors, APIs, and agent workflows.
• Productionize advanced customer workflows by defining evals, governance, observability, and production-readiness requirements.

Glean is a Work AI platform that provides intelligent enterprise search, AI assistants, and AI agents to help organizations work smarter. With over 1,000 employees across 25 countries, Glean is recognized as one of the most innovative AI companies and fosters a diverse, inclusive culture.