Serve as a strategic technical advisor to enterprise customers, translating business goals into measurable success plans.
Guide customers on GitLab best practices across CI/CD, DevSecOps, cloud architecture, and platform adoption.
Own a portfolio of enterprise customers, driving adoption, retention, expansion, and overall satisfaction through ongoing engagement.
GitLab provides the intelligent DevSecOps platform that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Engage with customers via Zoom and email as a technical consultant, providing product and best-practice guidance during the post-sales journey.
Deliver customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
Build and maintain specialty competency in DevSecOps tools and GitLab use cases through training, certification, and creating reusable examples.
GitLab provides an intelligent DevSecOps platform that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values, AI adoption, and continuous knowledge exchange.
Engage with customers via Zoom and email as a technical consultant and advisor during the post-sales process, providing technical and solution guidance.
Drive measurable value through product adoption, renewal, and expansion by aligning with Account Executives and Renewals Managers.
Develop and collaborate on customer workshops, demos, and enablement programs, maintaining specialty competency in GitLab's market focus.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI integration.
Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments.
Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts.
Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations.
JetBrains creates intelligent software development tools for developers and teams. With over 15 million users and more than 300,000 organizations relying on our products, we are a global leader committed to making development teams more productive and AI adoptable at scale.
Act as a trusted technical advisor through complex evaluations, guiding customers on how GitLab's AI-powered DevSecOps platform supports their technical requirements and business goals.
Work with Account Executives and regional sales teams to shape technical account strategies, increasing qualified pipeline and supporting expansion opportunities across the APJ region.
Build strong relationships with technical practitioners and business stakeholders, owning technical evaluations such as proofs of concept and value assessments to accelerate adoption.
GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, all-remote culture driven by values, continuous learning, and AI integration.
Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs.
Drive the technical evaluation process including solution design, POC/POV ownership, workshop design, and technical components of tenders and audits.
Collaborate with Account Executives and regional sales teams across Central EMEA to shape and execute account strategies for new customer acquisition and expansion.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.
Serve as a trusted advisor to financial services customers, guiding them through technical evaluations, proofs of value, and workshops to demonstrate how GitLab's AI-powered DevSecOps platform meets technical and regulatory needs.
Collaborate with Account Executives and cross-functional teams to shape account strategies, build relationships, and drive GitLab platform adoption, influencing revenue growth through solution selling.
Act as the voice of enterprise financial services customers internally, sharing feedback and use cases with Product Management, Engineering, Sales, and Marketing to inform roadmap and industry-focused solutions.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster, and the company fosters a high-performance culture driven by values, AI integration, and continuous knowledge exchange.
Lead the technical direction of customer engagements from scoping through delivery, designing high-level architectures and implementation plans for GitLab infrastructure.
Coordinate and guide implementation work across GitLab Professional Services and partner consultants, supporting cloud and on-premises deployments with Terraform, Ansible, and the GitLab Environment Toolkit.
Provide DevOps and DevSecOps consulting and best practices, and contribute reusable collateral such as documentation, delivery kits, and training materials.
GitLab is the intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. More than 50 million registered users and over 50% of the Fortune 100 trust GitLab, and our high-performance culture is driven by our values and continuous knowledge exchange.
Provide technical guidance and pre-sales engineering assistance to potential new customers.
Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
Manage existing large accounts and work proactively to retain and develop them.
JetBrains is a leading software company that has been making developer tools for over 25 years. The company employs thousands worldwide and fosters an open and inclusive workplace culture.
Oversee the AMER Technical Architecture team, managing complex implementations and strategic engagements across platform, AI, and security.
Coach senior technical talent to act as credible advisors focused on customer outcomes and consultative communication.
Develop repeatable delivery methods, templates, and standards while representing the practice in management discussions.
GitLab is the intelligent orchestration platform for DevSecOps, trusted by over 50 million users and more than 50% of the Fortune 100. With an all-remote, asynchronous culture, GitLab empowers high-performance teams through transparency, iteration, and collaboration.
Own core operational cadences for CS organization, including pipeline and renewal reviews and customer health reporting.
Translate ambiguous business questions into clear problem statements and drive to resolution through process and systems changes.
Build cross-functional alignment with Sales, Finance, and Revenue Strategy teams to operationalize go-to-market changes.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and accelerate digital transformation. With over 50 million users and more than 50% of the Fortune 100 as customers, the company fosters a high-performance, all-remote culture driven by values and continuous knowledge exchange.
Manage a distributed team of Solutions Architects across Southeast Asia, Taiwan, South Korea, and India, setting clear direction and enabling high-quality execution.
Guide regional strategy for technical evaluations, workshops, and proof-of-concept engagements, translating customer needs into business outcomes.
Partner cross-functionally with Sales, Channel, Marketing, and Product teams to align priorities and execute against regional goals.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and reduce security risk. With over 50 million registered users and serving more than 50% of the Fortune 100, GitLab fosters a high-performance, remote culture driven by values, AI integration, and continuous knowledge exchange.
Develop deep product fluency and serve as the internal expert on how the platform behaves in real-world customer use cases.
Own structured issue triage by creating clear bug reports and routing them with priority and context to the engineering team.
Support customer delivery through implementation tasks, workflow guidance, training preparation, and lightweight troubleshooting.
FutureFit AI helps people find better jobs faster and cheaper using an AI-powered platform, with a focus on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, operating with a high-velocity, high-trust culture that values humility, audacity, and impact.
Lead, mentor, and develop a team of Customer Success Managers, driving professional growth and accountability.
Own team-level renewal, retention, and expansion metrics while maintaining visibility into the book of business.
Serve as an escalation point for complex customer situations and coach CSMs on navigating enterprise relationships.
LogicGate provides an AI-powered GRC platform that helps enterprises manage governance, risk, and compliance. Recognized as a leader in the GRC market, the company fosters a culture of empowerment, inclusivity, and continuous growth through employee resource groups and community giving.
Position yourself as a subject matter expert on software business growth through technology and implement best practices for customer adoption.
Develop and execute implementation project plans, manage integrations, and handle support requests during onboarding.
Drive collaboration with internal teams and customers to achieve milestones, streamline procedures, and ensure long-term success.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale operations. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization focused on speed and ownership.
Build, lead, and scale a high-performing EMEA Customer Success team.
Design and execute customer journey strategies that increase adoption and retention.
Orchestrate cross-functional execution with Sales, Product, Support, and Renewals.
Veeam is the Data and AI Trust Company, specializing in data resilience and security posture management. With over 550,000 customers and offices in more than 30 countries, Veeam fosters a culture of growth, learning, and impact.