Ensure clients achieve their desired outcomes with the product, from implementation to ongoing success.
Manage client relationships as the primary point of contact for day-to-day queries and project coordination.
Drive client satisfaction, engagement, and growth through proactive communication and identifying upsell opportunities.
VivaCity builds AI-powered sensors and analytics to give cities a network-wide understanding of transport movements, supporting safer streets and sustainable transport. It is a 60-person AI scale-up with a presence in the UK, North America, and APAC, and a collaborative culture focused on actionable insight.
Be the voice of the customer, gather feedback, drive retention and expansion.
Deliver added value services and identify upsell opportunities with sales.
Manage customer success plans and conduct virtual business reviews with C-level.
Unit4 is a cloud company redefining ERP for mid-market people-centric organizations with self-driving software. With over 40 years of heritage, they are an agile, fast-growing company that fosters a culture of trust and accountability.
Onboard new customers across EU markets, guiding them through setup and training.
Support customers via email, chat, video, and in person, especially where language or local context matters.
Build long-term relationships by proactively engaging with assigned accounts and monitoring account health.
Stora is a self storage software platform that empowers operators to manage their businesses, automate processes, and drive revenue growth. In just over 4 years, they've helped hundreds of operators worldwide process tens of millions in automated payments, and they are a fast-growing team focused on innovation.
You will take full ownership of a diverse customer portfolio, designing and executing success strategies that drive adoption and long-term value.
You will identify upsell and cross-sell opportunities and advocate for customers internally to influence product improvements.
You will collaborate cross-functionally and use data to track health metrics and strengthen customer outcomes.
Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, they’ve grown to over 170 employees and continue to expand internationally.
Manage sales cycles from discovery to close, conducting sales calls to articulate Toptal's value proposition.
Deliver a customer-centric experience by building rapport, researching clients, and staying on top of industry trends.
Collaborate with team members using Zoom and Slack to handle high-volume inbound inquiries.
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
Engage with customers through regular calls, business reviews, and daily needs to build long-term strategic partnerships.
Monitor adoption metrics, create success plans, and manage escalations to ensure customers utilize the full Axon platform.
Develop deep product knowledge and share industry best practices to help customers achieve operational goals.
Axon is a technology company focused on public safety, providing devices and cloud software to protect life. They aim to be a force for good with a fast-paced and meaningful work culture.
Lead end-to-end delivery of customer implementation engagements, translating outcomes into a delivery plan and driving execution.
Align multi-party teams on goals, outcomes, and ways of working, ensuring shared accountability and focus.
Proactively identify and mitigate risks, own stakeholder communication, and drive scope change control to protect delivery commitments.
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda offers a fully remote, global culture and has been named a Great Place to Work and GP Bullhound's Top 100 Next Unicorn.
Coordinate and monitor programme status across enterprise initiatives and external partner engagements, ensuring accurate and timely information reaches all stakeholders.
Lead project planning, develop schedules, and keep engineering teams aligned across multiple concurrent workstreams.
Design and implement scalable processes to support rapid growth, managing complexity across Product, Engineering, and UX.
Smartsheet empowers teams to manage work and scale solutions, now uniting human teams with AI agents. The company fosters an inclusive culture where diverse perspectives are welcomed and contributions have real impact.
Drive quality pipeline for target accounts in collaboration with your team.
Respond to all inbound leads and maintain Salesforce hygiene for your territory.
Create and prioritize target account lists to identify outbound opportunities.
Camunda is an enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems. Trusted by over 700 organizations globally, they are a fully remote company with a culture of innovation and inclusion.
Define and influence product direction together with client stakeholders and the Product Owner.
Own and prioritize the product backlog against user value, business impact, and feasibility.
Facilitate Agile processes, manage releases, and bridge technical and business stakeholders.
Software Mind develops solutions that make an impact for companies around the globe, working with tech giants and unicorns on transformative projects. The company builds cross-functional engineering teams and fosters a culture of openness, respect, grit, and enjoyment.
Drive deep product adoption and improve customer health scores for German-speaking accounts.
Manage post-implementation lifecycle, ensuring retention, satisfaction, and account growth.
Design scalable processes with EMEA leadership and use tools like Gainsight and Salesforce.
Canary Technologies provides modern hospitality software powered by an AI platform, used by over 20,000 hoteliers in 100+ countries. Named a 2024 Deloitte Technology Fast 500 company and backed by top Silicon Valley investors, it fosters a culture of innovation and growth.
Partner with Account Executives to execute pre-sales activities including opportunity qualification and demonstrations.
Help customers achieve success by leading the technical sale and recommending best-practice solutions.
Establish yourself as a trusted advisor by leading technical discovery and presenting innovative solutions.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses. With a remote-first culture and global inclusion, we empower millions of developers worldwide.
Drive retention and growth by building trusted relationships as the primary customer contact throughout the lifecycle.
Mitigate risk through early intervention and develop Save Plans to protect ARR and reduce churn.
Serve as an internal advocate for customer feedback, influencing product roadmap and building advocates.
Hyland pioneers the Content Innovation Cloud, delivering enterprise intelligence to organizations worldwide. With nearly 4,000 employees, they foster an employee-centric culture focused on career development, wellbeing, and community impact.
Keeper Security is a fast-growing cybersecurity software company that protects organizations and millions of people globally with zero-knowledge and zero-trust security. The company is recognized for innovation in the Gartner Magic Quadrant and fosters an inclusive culture.
Generate interest in Jitterbit's product offerings by prospecting and consulting clients on the hyper-automated platform.
Execute targeted campaigns with sales and marketing to set qualified meetings and drive net new pipeline revenue.
Use Salesforce, LinkedIn, and ZoomInfo to tailor messaging, develop SQLs, and exceed monthly quotas.
Jitterbit is a leading data, application, and process workflow automation solution. It is a mission-driven company with a flexible, remote-friendly culture that powers people to perform their best.
Define and influence product direction with client stakeholders and the Product Owner.
Own and prioritize the product backlog based on user value, business impact, and feasibility.
Facilitate Agile processes, manage releases, and bridge communication between technical teams and business stakeholders.
Software Mind develops impactful software solutions for global tech giants and unicorns. With a culture embracing openness, respect, grit, and enjoyment, they build cross-functional engineering teams that take ownership.
Support Implementation Managers across customer onboarding and implementation projects, including project coordination and UAT preparation.
Assist with testing activities, validation of customer configurations, and preparation of training deliverables and user guides.
Coordinate with internal teams and maintain accurate records of implementation progress, open items, and customer readiness.
Vodori is a purpose-built SaaS company helping life sciences organizations accelerate compliant promotional content review. With two decades of experience, Vodori is the trusted choice for pharmaceutical, medical device, biotech, and diagnostics companies worldwide, and is rapidly expanding its footprint across enterprise life sciences organizations.
Position yourself as a subject matter expert on software business growth through technology and implement best practices for customer adoption.
Develop and execute implementation project plans, manage integrations, and handle support requests during onboarding.
Drive collaboration with internal teams and customers to achieve milestones, streamline procedures, and ensure long-term success.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale operations. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization focused on speed and ownership.
You'll own concurrent deployment projects independently through the full lifecycle, from kickoff to go-live.
You'll manage customer relationships and act as the primary escalation point for assigned accounts.
You'll coordinate all deployment workstreams including site surveys, vendor scheduling, and logistics tracking.
RetailNext provides data-driven analytics and optimization solutions for retail stores, shopping centers, and other physical locations. They are a growing technology company with a team-oriented culture focused on customer success and operational excellence.
Work with Vanta customers across industries in a 1:1 manner, leveraging content in both Spanish and English.
Empower customers to become self-sufficient, focusing on long-term success and retention.
Monitor your book of business health via Catalyst, driving customers to specific business outcomes.
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. Founded in 2018, the company has a kind, talented team and serves thousands of companies.