Build and foster executive-level trusted advisor relationships with customers’ IT, Engineering, and Support organizations.
Guide customers on process, people, and change management best practices to drive adoption of real-time operations.
Proactively identify risks to customer business goals and collaborate with sales to build mitigation plans.
PagerDuty is a leader in Digital Operations Management, helping organizations of all sizes deliver perfect digital experiences. With over 13,000 customers including 60 of the Fortune 100, the company fosters a culture of belonging and has been recognized as a Great Place to Work.
Set the architectural vision and roadmap for your accounts, ensuring coherent delivery across the engagement lifecycle.
Partner with Account Managers, Technical Program Managers, and Technical Leads to shape solutions and keep delivery on track.
Build trusted relationships with senior stakeholders, act as a trusted advisor, and contribute to thought leadership and team growth.
ServiceRocket is a global tech-enabled services company that accelerates growth through reliable partnerships. With over 20 years of experience and a collaborative culture rated 4.7 on Glassdoor, they employ a diverse team of Rocketeers in a fun-loving, inclusive environment.
Own and manage the customer relationship for global strategic accounts, driving value and adoption throughout the lifecycle.
Develop and execute strategic Success Plans aligned with customer business outcomes and facilitate Executive Business Reviews.
Partner with sales and support teams to ensure retention, reduce churn, and identify growth opportunities.
Quest Software helps organizations manage and secure their Microsoft environments and leverage data effectively through AI and data solutions. With over 45,000 companies including 90% of the Fortune 500 trusting Quest, they offer a global, inclusive work environment with competitive benefits and professional growth opportunities.
Drive post-sales transformation and build C-level relationships to deliver business outcomes.
Collaborate with Account Executives and internal teams to create integrated strategies and mitigate risks.
Guide the Customer Success team to meet KPIs like adoption, renewals, and customer satisfaction.
ServiceNow is a global market leader providing an AI-enhanced cloud platform that connects people, systems, and processes to over 8,100 customers, including 85% of the Fortune 500. They foster a culture of innovation and collaboration, focusing on making the world work better for everyone.
Develop and implement named account or territory plans to maximize expansion and ensure customer success.
Coordinate with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute effective sales strategies.
Build and maintain productive relationships with internal stakeholders, partners, and key customers.
Atlassian is revolutionizing the software development industry and helping teams all around the world like NASA, Nike, Pixar and Tesla to promote humanity through the power of software and collaboration. With over 236,000 customers worldwide, we foster a culture of teamwork, innovation, and inclusivity, supporting our employees to work from anywhere.
Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
Act as an executive escalation point and strategic partner for high-value enterprise customers.
Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.
Build and own enterprise-wide account plans aligning Fieldguide’s value with customer outcomes.
Serve as a trusted advisor to executives and facilitate strategic business reviews.
Orchestrate cross-functional teams to remove blockers and accelerate customer momentum.
Fieldguide builds software that automates and streamlines assurance and audit work for cybersecurity, privacy, and financial auditors. They are a remote-first startup backed by top investors, with an inclusive, driven, and supportive culture.
Drives strategic planning and annual/quarterly OKR processes for Customer Success leadership, serving as a key connector between CS, Product, Sales, Marketing, and Finance.
Owns end-to-end program management for strategic CS initiatives, from scoping to delivery, ensuring cross-functional alignment and accountability.
Synthesizes data and insights to inform CS strategy, retention trends, expansion opportunities, and develops business cases for new investments.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by over 70,000 organizations, the company is a pioneer in digital workforce security and fosters a modern, high-tech, and fun work environment.
Lead all post-sales activities for enterprise customers, guiding them through onboarding, implementation, and renewals.
Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
Manage 40 enterprise customers and provide expert advice on security best practices and compliance standards.
Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. The company has a kind and talented team, with many employees succeeding without prior security experience.
Generate and influence professional services pipeline by identifying customer needs and shaping services opportunities.
Lead consultative discovery to understand customer priorities and align services solutions to business objectives.
Develop account-level services strategies and influence complex enterprise opportunities balancing customer outcomes and commercial priorities.
Atlassian is a leading provider of collaboration and productivity software, including Jira and Confluence. With a global workforce, the company fosters a culture of innovation and customer success.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Lead a high-impact team of Customer Success Managers to drive adoption, retention, and expansion for Enterprise and Strategic customers.
Foster a high-performance culture with a people-first mindset, investing in team growth and building trust to drive outcomes.
Drive commercial impact by owning retention targets, coaching cohesive account teams, and collaborating cross-functionally with Sales, Product, and Services.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We build breakthrough software with a spark of magic, focusing on creating equitable workspaces and a culture of belonging for all employees.
Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.
Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.
Lead the design and evolution of role mandates, competency frameworks, and organizational design for the Customer Excellence Group.
Partner with CEG leadership and cross-functional teams to drive alignment and adoption through Role Communities.
Balance stability and transformation, stewarding existing models while evolving structures to meet changing business needs.
ServiceNow provides an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.
Take ownership of onboarding and implementation for strategic accounts across EMEA.
Collaborate with Product, Engineering, and Sales to ensure rapid, aligned implementations.
Coach team members and build scalable processes for high-value accounts.
Canary Technologies provides modern hospitality software powered by an AI platform. With over 20,000 hoteliers in 100+ countries and backing from top investors, it is recognized as a Deloitte Fast 500 and Best Place to Work.
Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.
Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.
Serve as primary trusted advisor for 5-10 strategic customers with 10,000+ employees
Lead enterprise-scale implementations and optimizations of Vanta's Trust Management Platform
Build deep executive relationships with CISOs, CIOs, and other C-level stakeholders
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. The company has a kind and talented team with prior security experience, working to serve enterprises at scale.
Lead and scale a world-class High Touch Customer Success organization focused on AI-driven transformation for strategic customers.
Drive customer adoption, value realization, and retention through executive engagement and scalable transformation methodologies.
Partner cross-functionally to shape Airtable's customer success strategy and embed AI into enterprise workflows.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Achieve and exceed sales targets through exceptional team leadership and selective individual contributions.
Proactively identify and drive strategic initiatives that improve productivity, sales execution, and segment performance.
Coach and develop a team of Account Executives with a focus on account-based execution, multi-threading, and enterprise sales fundamentals.
Drata helps companies earn and keep trust by providing a proof layer for security and compliance. The company is an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth.