Source Job

Europe Middle East Africa

  • Lead the design and evolution of role mandates, competency frameworks, and organizational design for the Customer Excellence Group.
  • Partner with CEG leadership and cross-functional teams to drive alignment and adoption through Role Communities.
  • Balance stability and transformation, stewarding existing models while evolving structures to meet changing business needs.

Organizational Design Stakeholder Management Change Management Systems Thinking

15 jobs similar to Director, Role & Org Excellence - Customer Excellence Group

Jobs ranked by similarity.

  • Lead strategic initiatives end-to-end, owning CEG transformation workstreams from problem framing through execution, including commercial model, delivery model, operating model, or renewals transformation.
  • Shape CEG strategy by translating ambiguous executive direction into structured options with clear tradeoffs, building analytical models, and developing narratives for SVP and C-level audiences.
  • Drive cross-functional alignment and build for scale by designing frameworks, playbooks, and operating cadences that productize how CEG runs transformation.

ServiceNow is a global market leader providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.

  • Lead enterprise digital transformation by owning end-to-end strategies and aligning ServiceNow's platform to business objectives.
  • Engage and influence at C-level, building trusted relationships with senior executives as a strategic advisor on business transformation.
  • Drive business outcomes and commercial impact by linking technology delivery to adoption, ROI, retention, and expansion.

ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

US Unlimited PTO

  • Drive the Strategic Advisory Board's end-to-end management, including recruitment, governance, and executive engagement.
  • Lead complex cross-functional programs like the World Works Initiative with disciplined delivery and stakeholder alignment.
  • Oversee ServiceNow.org's event portfolio, ensuring cohesive execution and measurable business outcomes.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. They are building an AI-native culture with a focus on technology and talent.

Americas

  • Drive post-sales transformation by aligning ServiceNow capabilities to customer business outcomes and multi-year roadmaps.
  • Build deep trust with C-suite stakeholders across IT, Operations, HR, and Security as the primary customer executive relationship holder.
  • Identify and close adoption gaps, manage renewal risk, and uncover expansion opportunities through platform value realization.

ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter and faster.

US Unlimited PTO 12w maternity

  • Architect premium engagement strategy, owning vision, design, and execution of engagement initiatives.
  • Drive the event blueprint, leading the strategic agenda and delivery for customer immersion experiences.
  • Unify cross-functional ecosystems, bridging self-starting teams into a cohesive experience for customers.

Hirevue transforms how organizations discover, engage, and hire talent with its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers.

North America

  • Translate organizational priorities into near-term delivery commitments and long-term capability investments.
  • Drive on-time, high-quality delivery across a complex cross-functional program.
  • Build and sustain strong working relationships across Customer Success Managers, Engineering, Design, and Architecture.

ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow helping 85% of the Fortune 500 work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together, and they're just getting started.

US Unlimited PTO

  • Lead enterprise-wide transformation initiatives focusing on governance, operating model design, portfolio management, and organizational effectiveness.
  • Partner with executive stakeholders to define transformation goals, success metrics, and implementation roadmaps.
  • Design and implement portfolio governance and prioritization frameworks to improve strategic alignment and decision-making.

Our partner is a consulting-driven organization that helps enterprises bridge strategy and execution through transformation programs. They foster an inclusive, collaborative, and high-performance culture with a focus on professional development.

North America

  • Serve as functional and process expert during customer engagements, guiding on best practices and AI opportunities.
  • Lead workshops to capture current-state processes and design future-state workflows, defining KPIs for success.
  • Partner with technical teams to translate requirements into solutions, ensuring business objectives are met.

ServiceNow is a global market leader providing an intelligent cloud-based platform that connects people, systems, and processes to improve work. It serves over 8,100 customers including 85% of the Fortune 500, with a culture focused on innovation and purpose.

Global Unlimited PTO 16w maternity 16w paternity

  • Define and lead the multi-quarter strategy for Go-To-Market Operational Excellence, aligning operational initiatives with company-wide growth and revenue objectives.
  • Lead, mentor, and scale a high-performing operations team focused on identifying systemic inefficiencies and driving long-term structural improvements.
  • Partner closely with executive stakeholders across GTM, RevOps, Systems, Data, Product, and Finance to align operational priorities and execution.

Jobgether is an AI-powered job matching platform connecting top candidates with hiring companies globally. They operate as a fully remote, globally distributed organization with a focus on data-driven recruitment processes.

Poland Romania 5w PTO

  • Build, lead, and scale a high-performing EMEA Customer Success team.
  • Design and execute customer journey strategies that increase adoption and retention.
  • Orchestrate cross-functional execution with Sales, Product, Support, and Renewals.

Veeam is the Data and AI Trust Company, specializing in data resilience and security posture management. With over 550,000 customers and offices in more than 30 countries, Veeam fosters a culture of growth, learning, and impact.

USA Unlimited PTO

  • Serve as a strategic HR partner to business leaders within Commercial, Corporate Strategy & Ops, and Finance, building trust and shaping people strategies that enable business performance and growth.
  • Lead strategic workforce planning, capability planning, and organizational design to improve agility and execution in a fast-changing environment.
  • Guide leaders through AI-related workforce change, using data and AI tools to streamline HRBP workflows and inform leadership decisions.

Omada Health is a mission-driven virtual healthcare company that combines clinical expertise, technology, and human-centered care to improve outcomes at scale. The company has served more than two million members and is certified as a Great Place to Work, with a culture focused on trust, context, bold action, results, and teamwork.

EMEA

  • Own the strategic practice building plan for 8-10 focus partners, driving improvements in deployment quality and customer satisfaction.
  • Conduct quarterly Partner Talent & Success Reviews and guide partners through PLA validation and specialization achievement.
  • Serve as primary point of contact for focus partners on EMEA GTM and RTM alignment, ensuring practice readiness for priority solution areas.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

US

  • Own and drive the PMO for digital transformation projects, developing organizational standards and improving delivery capabilities.
  • Lead change management strategy across the organization, including stakeholder assessment and adoption measurement.
  • Manage cross-functional project teams and budgets to ensure timely delivery, adoption, and fiscal accountability.

Tides is a nonprofit and philanthropic organization advancing social justice by shifting power to communities of color and other historically marginalized groups. As a mid-sized organization, we collaborate with movement leaders, nonprofits, donors, and foundations, centering equity and justice in all we do.

US

  • Lead Enterprise Reporting Transformation Program.
  • Establish and own reporting on the status and progress of enterprise transformation initiatives.
  • Drive alignment across delivery, product, technology, and customer success teams.

HealthEdge provides SaaS solutions for healthcare payers. They are committed to workforce diversity and actively encourage all qualified persons to seek employment with them.

US Unlimited PTO

  • Assess OCM and operational readiness, facilitate meetings with government clients, and coordinate collaboration across business units.
  • Develop and execute communication plans, define approaches for organizational resiliency, and apply behavioral tools to assess change impact.
  • Serve as a trusted advisor, develop user adoption/training programs, and ensure quality and compliance of all deliverables.

Ibilty is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business that helps government leaders achieve their mission by designing creative products and programs using human-centered design principles. The company is a small but mighty firm positioned for rapid growth, with a team that is fun, passionate, bold, and creative.