Principal Business Process Consultant-CRM

About the Role:

• Engage directly with business stakeholders to analyze, design, and optimize end-to-end workflows across CRM and AI use cases.
• Bridge the gap between business needs and technical delivery on the ServiceNow platform.

Key Responsibilities:

• Consult and advise senior leaders on process optimization and automation opportunities.
• Lead requirements workshops to design future-state workflows and define success measures.
• Partner with technical teams to ensure robust solution delivery and support UAT.

Qualifications Required:

• 7+ years of consulting or business process analysis on ServiceNow, with CRM/CSM domain expertise.
• Strong process modeling and stakeholder facilitation skills.
• ServiceNow CSA required within 90 days; CIS certification required within 6-12 months.