Business Process Consultant / Business Analyst

Role Overview:

• Serve as primary bridge between VA business stakeholders and ESOM ServiceNow delivery teams across ITSM, CSM, ITOM, and ESM platform.
• Elicit and translate complex process requirements into well-defined platform solutions and manage product backlog.
• Ensure delivered capabilities align with validated business outcomes and support Agile delivery.

Responsibilities:

• Partner with stakeholders to elicit, document, and prioritize requirements; lead process discovery and gap analysis sessions.
• Own and manage product backlog in collaboration with Scrum Master and development team.
• Participate in all Scrum ceremonies, translate business processes into functional specs, and validate solutions against acceptance criteria.

Qualifications:

• Bachelor's degree in CS, Engineering, Math or equivalent; 5+ years BA experience in enterprise ServiceNow environments.
• Strong Agile/Scrum experience with ability to write clear user stories, acceptance criteria, and functional specs.
• ITIL knowledge, excellent communication skills, and proficiency with Jira, Confluence, and diagramming tools.

Benefits & Culture:

• Competitive benefits including PTO, healthcare, 401k with employer match, and education reimbursement.
• Commitment to professional development, fun activities, and community involvement.
• Equal opportunity employer with focus on inclusion and support for protected veterans.