Kentro, an IT consulting firm, delivers innovative technology solutions to federal clients including the VA. The company holds ISO certifications and CMMI ratings, has been recognized for growth and culture, and employs a diverse team of experts committed to professional development and community impact.
Act as primary bridge between VA business stakeholders and ServiceNow delivery teams, eliciting and translating complex process requirements into platform solutions and managing the product backlog.
Lead process discovery, gap analysis, and requirements workshops, producing user stories, acceptance criteria, and functional specifications for Agile sprint execution.
Validate delivered solutions against defined criteria, facilitate UAT, and identify process optimization and automation opportunities within the VA ESM ServiceNow environment.