Technical Account Manager, Managed Services Security

What success looks like:

• Client health and satisfaction: sustained high client health and CSAT across the named account base, with issues addressed before they affect the relationship.
• Retention and growth: strong renewal and gross retention, plus qualified expansion opportunities surfaced to MSS leadership.
• Security outcomes: measurable risk reduction and improved detection and response maturity, including reduced mean time to detect and respond.

Summary of essential job functions:

• Serves as the client’s single point of contact and advocate for technical and security matters across AHEAD Managed Security Services.
• Acts as a strategic security advisor, aligning managed services capabilities to business objectives, security priorities, and regulatory requirements.
• Owns the client health relationship, proactively monitoring service adoption, outcome attainment, and satisfaction signals.

Experience and Certifications:

• 10+ years of related experience in security engineering, security operations, or IT consulting.
• 5+ years of client-facing experience in a technical advisory, TAM, or solutions architect role.
• Hands-on experience with modern SIEM/XDR/SOAR platforms including Palo Alto Networks Cortex XSIAM and Cortex XDR.