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Strategic Account Ownership:
- Serve as the dedicated technical advisor for Cyara's global top 20 strategic accounts.
- Partner with CSM and AE to ensure coordinated, high-value engagement across the full lifecycle.
- Build deep knowledge of each customer's business goals, CX architecture, and operational risk profile.
Adoption, Value Realization & Technical Strategy:
- Develop and maintain technical success plans aligning Cyara capabilities to customer outcomes.
- Lead technical roadmap discussions, health checks, and executive-ready technical updates.
- Identify adoption gaps and translate complex technical concepts into clear business value.
Escalation Ownership & Risk Management:
- Own complex technical escalations for strategic customers, coordinating cross-functional teams.
- Proactively identify technical risks before they become renewal or relationship risks.
- Ensure escalations are resolved with durable customer confidence.
Customer Enablement & Field Team Partnership:
- Lead technical workshops, enablement sessions, and architecture discussions for strategic customers.
- Help customer teams improve proficiency through best practices and training recommendations.
- Equip CSMs and AEs with technical insight and value narratives for account planning.
Cyara
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice and digital channels. They are a growing company with a global team that values curiosity, collaboration, and continuous learning, fostering an inclusive culture.