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Responsibilities:
- Own customer operating cadence from pilot to deployment and adoption.
- Build implementation plans, readiness checklists, and success criteria.
- Lead kickoffs, recurring status meetings, and escalation communications.
Requirements:
- Strong experience in enterprise technical customer success or similar role.
- Technical fluency with APIs, integrations, and software delivery.
- Ability to coordinate business, executive, product, and engineering stakeholders.
Success metrics:
- Establish repeatable deployment process with clear plans and ownership.
- Create standardized kickoff, RACI, and deployment templates.
- Improve issue routing quality and reduce engineering interruptions.
Tech Holding
Tech Holding is a full-service consulting firm delivering predictable outcomes and high-quality solutions. Our team has senior experience from startups to Fortune 50 firms, emphasizing expertise, integrity, transparency, and dependability.