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Communication
Implementation & Delivery:
- Own a portfolio of complex, high-value accounts and coordinate escalations across Support, R&D, and Product.
- Serve as technical subject-matter expert for assigned accounts.
- Lead hands-on configuration and customization of the platform without coding.
Customer Ownership & Engagement:
- Conduct regular cadence calls and ensure follow-up on action items.
- Participate in QBRs and drive adoption, optimization, and expansion activities.
- Work closely with Product and Engineering teams to incorporate customer feedback.
Ideal Candidate Profile:
- Experience as a software consultant, implementation consultant, or delivery-focused CSM.
- Minimum 5 years in B2B software environment with focus on onboarding and implementation.
- Strong project management and stakeholder coordination skills.
Infiterra
Infiterra enables IT distributors, Managed Service Providers (MSPs), and telcos to succeed in the subscription economy by automating subscription workflows. Recognized as a global leader, Infiterra combines innovation and expertise to help partners transform and grow.